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Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good location Heater/air conditioning wasn't working. The knobs were broken and the wall unit was also broken.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that your heating and air conditioning controls were not working. I have inspected all of our units and will replace any broken items to ensure your experience is not repeated. Thank you very much for providing us with your feedback and for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Loved it The staff were all very polite. The kitchen was great. Loved being able to cook a full meal.
Nice Location The Hotel is basic but it is priced right. The location is by the mall and across the freeway are plenty of places to eat.
OK hotel but night staff not very helpful Room was pleasant but the environment was very noisy. When I went down to exchange linen they did not have the King sheets I needed. When I asked the night shift staff if they would please check the housekeeping cart they refused. This was not good customer service.
Business response:
Gil - I appreciate you bringing your experience to our attention. I am sorry to hear that you asked for a new set of sheets and did not receive them and I am further sorry that the associate did not check the housekeeping carts for fresh sets. I discussed your comments with the team, and we will be consistent with our practice of giving fresh sheets upon request and being attentive to the needs of our guest. Still, I am pleased that you found our location and affordable room rates ideal for your stay. We continually work to ... read more
Stay at Hotel The shower curtain rod was broken, therefore the shower curtain would not stay closed, it kept sliding toward the middle of the rod. The bathroom was not as clean as it could have been, there was dirty marks all around the top of the tile in the shower. The bed was comfortable, the kitchen looked clean, didn't use it, only used the refrigerator to store some snacks we brought with us. The girl at the front desk seemed uninterested, and talked way too fast for us to understand when we checked in.
Close to family My stay was okay.
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 4.3 star rating with 1,282 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.