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Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pros & Cons Of Extended Stay America Checking In & Out was hassle-free, but our room wasn't that up to date nor clean. The free grab-and-go breakfast was great. I would wish for more soap considering three people were staying in that one room. The kitchen was great and came in handy with the microwave, sink, and fridge. Parking was ample and the elevator was a bit old. The view was great because I could see my car from it and the hotel wasn't that close to the freeway which was great because sleeping was at ease
Business response:
Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our location; however, we apologize for the housekeeping of your room. I discussed your comments with our team, and we are taking the necessary steps to ensure this does not happen again. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Excellent Great experience ,convenient location, great staff really worth of price, would definitely recommend
Business response:
Than you for writing such kind words in your review. It's pleasing to see you enjoyed many things about our hotel such as our location and affordable rooms. I will be sure to inform our staff how accommodating they were doing your stay. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Close the mall very convenient, and Walmart My staying at Stay America Hotel was very good, will stay there again
Business response:
Thank you for your kind words. I am glad to know you enjoyed our convenient location to the area. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Peace of mind Quite and comfortable
Business response:
We appreciate you taking the time to write a review of your stay. I'm glad our staff was able to provide you with a relaxing and comfortable experience. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Good place to stay at for an OK price.... Our receptionist was awesome... Very nice
Nice location close to freeways and stores. Nice location close to the freeway And other stores and the movies. One thing I didn't like was that people were smoking marijuana in their room. We let the staff know and they were taking care of it because they do have a fine for smoking. They need a receptacle plug for your cell phone at the nightstand
Business response:
Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our location and fully equipped kitchens; however, I apologize that we were unable to meet your expectations. Please know that we do not tolerate illegal substances on our property and once any illegal acts occur we work hard to identify the issues and handle them accordingly. To uphold our company's high standards, we will retrain our front desk staff to ensure we are clearly communicating our policies during guest arrivals a... read more
Do you OWN housekeeping for a little less Service was horrible, clean towels,and trash
Business response:
James - Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were not happy with your housekeeping. Your comments were reviewed by the staff, and we will discuss this issue with our housekeepers to make sure your experience is not repeated. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 3.4 star rating with 2,072 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.