Extended Stay America - Richmond - Hilltop Mall

Budget traveller John 

on Expedia

11 years ago

Nice Location The Hotel is basic but it is priced right. The location is by the mall and across the freeway are plenty of places to eat. 

Gil 

on Expedia

12 years ago

OK hotel but night staff not very helpful Room was pleasant but the environment was very noisy. When I went down to exchange linen they did not have the King sheets I needed. When I asked the night shift staff if they would please check the housekeeping cart they refused. This was not good customer service. 

Diana 

on Expedia

12 years ago

Stay at Hotel The shower curtain rod was broken, therefore the shower curtain would not stay closed, it kept sliding toward the middle of the rod. The bathroom was not as clean as it could have been, there was dirty marks all around the top of the tile in the shower. The bed was comfortable, the kitchen looked clean, didn't use it, only used the refrigerator to store some snacks we brought with us. The girl at the front desk seemed uninterested, and talked way too fast for us to understand when we checked in. 

Witty2 

on Expedia

12 years ago

Close to family My stay was okay. 

Jeet 

on Expedia

12 years ago

Neat and clean, good value for money Good location, adjacent to the mall, friendly staff. 

GMC 

on Expedia

12 years ago

Seeking what you paid for.... Overall getting what you paid for...$120 bucks probably was still overpriced but I originally was only going to be paying $110 but for a smoking room. I requested non-smoking, but there still was a hint of smoking smell and still had to pay extra. The ceilings/floors are thin as I could hear every "stomping" step the upstairs neighbor was doing. Gardening started really early and it probably could have started later for those of us who would have enjoyed that extra hour of sleeping in. Make sure... read more

Anonymous 

on Expedia

12 years ago

Only worth it for business Don't be fooled by the included breakfast. Piece of, fruit, cookies and coffee/ juice.This was convenient to temporary job site. Would not stay here otherwise. I was there for 2 weeks and they only changed the sheets once. Housekeepping was also only once a week.- Had to search for fresh towels. For that much money, I should have at least gotten fresh towels.