Extended Stay America - Richmond - Hilltop Mall

krista 

on Expedia

14 years ago

My stay was nice. they let me check in 2 hours early.. only 2 small problems remote didnt work and my key card malfunctioned. overall i enjoyed my stay!! : ) 

Janet 

on Expedia

14 years ago

Room smelled like SMOKE! Ask for remodeled room! Room was one of the older rooms not remodeled. Other family members that went got a newer room. Smelled very strong of smoke. Wanted a room on the first floor due to back issues. Said they didn't have one. Family came later and they gave them a downstair room. 

premila 

on Expedia

14 years ago

ok, have stayed in better hotel for have stayed in better hotel for that price. 

Larry 

on Expedia

14 years ago

Not the best choice The hotel overall was in a convenient location and the room was clean at check in. However, I was told by front desk that housekeeping only clean the rooms once every four days. That's totally unacceptable for hotel service, especially when I work for a hotel myself. Also the chair inside my room was broken. Since when has it become a quality of service to have broken furniture inside the room. The mattress was also as hard as a brick making it very difficult to sleep comfortably. 

Cliff 

on Expedia

15 years ago

Fair enough The Extended Stay America Richmond - Hilltop Mall is affordable, clean, and handy, near my business stays. The night staff is courteous enough. Never a problem w/ ck in or out. 

Anonymous 

on Expedia

15 years ago

NOT BAD AT ALL EASILY LOCATED OFF 80. CHECK IN PROCESS WAS QUICK AND EASY. STAFF WAS VERY FRIENDLY. IT'S A LOWER CLASS HOTEL SO YOU CAN'T EXPECT TOO MUCH. ROOM WAS CLEAN AND KITCHEN WAS CONVENIENT. DECENT PLACE IF YOU JUST NEED A PLACE TO CRASH FOR THE NIGHT. WILL DEFINITELY RETURN! 

Anonymous 

on Expedia

15 years ago

GREAT LOCATION EVERYTHING WAS GREAT BUT THE REFRIGERATOR ROARED ALL NIGHT LONG WHEN IT WAS RUNNING.