Extended Stay America - Richmond - W. Broad Street - Glenside - South

Business response:

Stephanie, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management 

Business response:

Thank you for sharing your comments. Although you liked our location, we are sorry your stay was not to your expectations. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, your feedback will be used as a training tool to improve our service and facilities moving forward. Thank you again, and we hope to host you again in the future. Sincerely, Hotel Ma... read more

Business response:

We are pleased your stay was a fantastic one and we want to thank you for your nice rating. All of us at Extended Stay America looks forward to your next visit. Sincerely, Hotel Management 

Business response:

Wendy, thank you for being our guest. We are sorry for the issues you encountered and regret the inconvenience it caused. Your comments will be shared with the appropriate team members to improve our future guests’ experiences. Kindly note, to ensure the cleanliness of kitchenware they are kept at the front desk. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Shmuel, thank you for the glowing review of Extended Stay America. We're thrilled to know you were impressed with the service provided by our associates and that our excellent location worked well for you. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Anthony, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Please accept our apologies for failing to provide the level of cleanliness in your room you have come to expect from our hotel, and for the inconvenience and frustration, this caused you. We aim to exceed our guests' expectations, and we are sorry we fell short of our usual standards. Our first priority is to provide each guest with clean, comfortable accommodations and a stress-free stay, and we hope we will have another chance to prove it to you when your travels bring you back to this area. Sincerely, Hotel Management 

Business response:

Frank, thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management