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Extended Stay America - Richmond - W. Broad Street - Glenside - South
- Hotels
- Richmond, VA
About this business
Extended Stay America Hotel Richmond - W. Broad Street - Glenside - South is located at 6811 Paragon Pl, Richmond, VA. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 1.0.
Location details
6811 Paragon Pl., Richmond, VA, 23230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
OK place - needs help The location was good - lots of places to eat and go to right around here. The hotel itself definitely needs some help. Everything is pretty run down, and nothing is upgraded. I was here by myself for the race weekend over at RIR - wouldn't be staying here if my wife and child were along. Got locked out of my room, and the desk person had to use her key-card to get in - the only one that worked. Room smelled weird - smoke/must. Had to keep the A/C running the whole time and because you could hear EVERYT... read more
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies that our hotel’s appearance was not to your expectations. In response to your feedback, we are pleased to let you know that our hotel will be undergoing a full renovation later this year to ensure our property meets our company’s high standards. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time... read more
good prize when compared with the quality ,clean, quite,nice stuff
Nice for the price Needed a place to stay with easy access to Richmond Airport (RIC) in the morning. The price for this one was very reasonable and I truly expected worst conditions based on some of the reviews. To my delight the room was cozy, the bed acceptable, and a flat screen TV with a limited, but useful selection of channels that included 2 Showtime channels. Got to watch Dice, first episode! I didn't really check out the amenities online so I was surprised to find and a full sized fridge and a 2 burner stove top. Bu... read more
Hotel was nice. I didn't have any problems. Front desk was very nice.
One night get away I had a very good experience from check in to check out. The staff was very prompt and friendly. Since I've stayed on other occasions they were happy to take care of any special needs.
Business response:
I appreciate you taking the time to write such a wonderful review. I’m so glad we were able to provide you with exceptional customer service and a home away from home experience! Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
This hotel is great for family with pets. Receptionist at front desk was not friendly (not warm). room did not have enough towels and wash clothes when we checked in, when asking for more at front desk, I was informed I had to turn the ones in the room in. After I explained again that we did not have enough from the beginning, then she gave me 1 wash cloth and 3 towels. She told me she did not have any more wash clothes. Although, this hotel accommodates pets, you should not be able to smell a previous pet. My room had a hin... read more
Business response:
Thank you for taking the time to tell us about your experience. I sincerely apologize that we were unable to exceed your expectations. In response to your feedback, I will coach our front desk staff to ensure that our linens are properly stocked and that we are providing each guest with professional customer service. I will also make sure that we are thoroughly inspecting rooms prior to guest arrivals. Your feedback is very important to us, so thank you for sharing. Thank you for choosing Extended Stay Hotels. We hope we hav... read more
Frequently asked questions about Extended Stay America - Richmond - W. Broad Street - Glenside - South
How is Extended Stay America - Richmond - W. Broad Street - Glenside - South rated?
Extended Stay America - Richmond - W. Broad Street - Glenside - South has a 4.3 star rating with 1,091 reviews.
When is Extended Stay America - Richmond - W. Broad Street - Glenside - South open?
Extended Stay America - Richmond - W. Broad Street - Glenside - South is open now. It will close tomorrow at 12:00 a.m.