Extended Stay America - Richmond - W. Broad Street - Glenside - South

Mark 

on Expedia

9 years ago

We came out of town to visit We came to visit some family and had booked this hotel we had called to let them know we would be late. When we arrived to check in around 7, there was no one there. They had closed their office, even though I reserved the room and wanted to pay later at the desk. So that was money waisted because they still take your money for just reserving and not showing up, but we did there was no one there. 

Jim 

on Expedia

9 years ago

You get what you pay for. This place is a dump. There was trash laying around the parking lot. Overflowing trash in external trash cans. Paint peeling off the walls in the room. Everything about it was very poorly maintained, including the office. The poor night clerk was clearly untrained - it took 15 minutes to check me in with another couple of guests waiting to check in - I felt especially bad for the second guy! This is an Extended Stay motel (external room access) that sits right next to an Extended stay hotel - which... read more

Charles 

on Expedia

9 years ago

Dingy Food scraps lying on the walkways. Smoke smell permeating the dingy room. The photo on Hotels.com must have been from the other, newer building. Don't believe it. 

Anonymous 

on Expedia

9 years ago

Will not be staying there again. Walls were thin. Found spiders. Had funny odor. 

Anonymous 

on Expedia

9 years ago

Not very clean or sanitary! Not clean at all! However the hotel staff was very nice! 

Anonymous 

on Expedia

10 years ago

Staff is rude. Didn't know I was coming. 

andrew 

on Expedia

10 years ago

Avoid this place!!! the room was not clean, the sheets was dusty! We will not be recommending this place to anyone