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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Computer system was down at check-in, not the staffs fault. They did try and handle it. The hotel property is dirty, the entrance rugs stained. Stayed for 3 nights, no room service. If we needed towels or toilet paper, we had to go to the front desk ourselves carrying our dirty towels to get replacements. double beds (way too small). Advertised breakfast was just granola bars.
Business response:
Judith, thank you for the feedback. We are sorry for the inconvenience caused upon arrival and regret the uncleanliness you mentioned. We have shared your comments with the appropriate individual so that we can better serve our future guests. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. We hope you will consider a future stay as we would we... read more
Non-smokers BEWARE! Just because there is a card in the room that states it's a "Non-smoking" room doesn't mean it's really a non-smoking room. We booked a "Non-smoking" room for a reason, buy was put in a room that absolutely reeked of cig smoke! It wasn't a one time smoker; this room had been a smoking room for quite some time. They didn't have very many rooms available so I feel like they pulled a bait and switch on us. Very dishonest!
Business response:
John, we appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by smoke. While smoking is allowed in certain areas, it should never interfere with our guests having an excellent stay and we hope you will accept our sincerest apologies. Your feedback will be shared with our team to prevent such problems going forward. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experie... read more
For the price the tv and room is not a good value. The room and gurnishings show alit of wear andvtear. Just not worth the price i paid. They did notveven have a complimentary razor
Business response:
Thank you for the feedback. We are sorry you were unhappy with your room and regret the inconvenience caused. We have shared your feedback with the appropriate team so that we can improve our service going ahead. We hope to welcome you back in the future for a much better experience. Sincerely, Hotel Management
The hotel hallway smelled of smoke. People constantly smoking right outside front door. Crap all over sidewalk. You had to watch where you walked. I broke my toe from the closet. Small metal piece just sticking out w nothing attached. I had to spend week and a wedding w a broken toe. Kitchen had a microwave and fridge but nothing in kitchen. I had to request dishes and a coffee pot. There was no ice machine in hotel either. Only thing I liked was the staff. They were very friendly.
check out early
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.