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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a magnificent experience since the two nights before I had stayed at another hotel, and all of my experiences Were were horrendous. Thank you so much for having such an excellent team.
Business response:
Dear Minerva,We are thrilled to hear you had a great experience with us, especially after the difficulties you faced at another hotel. It is wonderful to know our team made a positive difference during your stay. Thank you for your kind words and for choosing us. We look forward to welcoming you back for another exceptional stay.Sincerely,Hotel Management
Stayed one night . The room smelled bad. the microwave smelled bad. The comforter was thin bed was ok. Over all Just ok.
Business response:
Thank you for your feedback, Subramanian. We apologize for the unpleasant odors and the comfort issues you experienced during your stay. This does not reflect the standard we aim to provide, and we regret that your experience was less than satisfactory. Your comments have been shared with our team to address these concerns promptly. We appreciate your input and hope you will give us another opportunity to offer a more comfortable stay in the future.Sincerely,Hotel Management
The stat waa ok. Rooms can be a bit cleaner, b u t it was not too bad. A bit outdated. Spent 2 days here. Felt safe. Everyone which was staying here bc they may live here, were friendly.
Business response:
Dear Lisa, Thank you for your feedback. We are pleased to hear you felt safe and found the atmosphere friendly. We apologize for any cleanliness and outdated concerns you experienced. Your comments are valuable and will be shared with our team for improvements. We appreciate your input and hope to provide a more comfortable stay on your next visit.Sincerely,Hotel Management
Nice staff, good enough property but it was gross. The floors felt sticky and wet almost, my feet were black from walking on them for a few minutes, the headboard had kids’ drawings all over it, there was hair on my towels, the sheets had a couple of stains, etc. if you’re looking for a really clean place, this isn’t the choice.
Business response:
Dear Margaret, We apologize for the cleanliness issues you encountered during your stay. It is disappointing to hear about the condition of the floors, headboard, and linens. Your feedback is crucial for addressing these concerns with our housekeeping team to improve our standards. We appreciate your comments and hope to have the opportunity to provide you with a much better experience in the future.Sincerely,Hotel Management
Strang people hanging around outside having wired conversations
Business response:
Dear Julisa, Thank you for sharing your experience. We are sorry you felt uncomfortable due to the activity outside the property. While we strive to maintain a welcoming environment, we understand your concerns. Your feedback is important, and we will review our security measures to ensure all our guests feel at ease during their stay. We appreciate your understanding and hope to welcome you back for a more positive experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.