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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a thing! I should've stayed somewhere else!
Business response:
Dear Calvin, We’re truly sorry to hear that your experience did not meet your expectations and that you left feeling disappointed with your stay. Our goal is always to provide a comfortable and positive environment for all our guests, and we regret that we fell short in your case. We would appreciate the opportunity to learn more about what went wrong so we can address the issues and make necessary improvements. Your feedback is valuable to us. We truly hope to welcome you back under better circumstances. Sincerely, Hotel Ma... read more
Doors don't properly lock. Floor was dirty. Felt we needed to place our shoes in front of the door for added security This appears to be a place that up charges significantly during events in the area. Don't be deceived this place this place should be listed as a 1 star property. Property appears to house people for a long time obviously at a lot lower rate then $180 a stay. They advertise free breakfast, breakfast includes granola bars and prepacked muffins. False advertising with lower than great security for your door. Th... read more
Business response:
Dear Deanna, We sincerely apologize for the concerns you experienced, particularly with the door lock, cleanliness, and sense of security. Guest safety and comfort are our highest priorities, and we are investigating the door hardware and housekeeping issues immediately. We also regret that our grab-and-go breakfast did not meet your expectations; we aim to provide convenient options and will review our messaging to ensure clarity. We understand your disappointment and appreciate your candid remarks. Your input helps us impr... read more
Property is NOT in the condition the photos show and had a muskyt stench, our last day we saw a roach, and couldn't have gotten out of this place faster. Had the images of this property reflected the reality of the hotel, I'd have done worth another one of the hotels right by it! I've stayed at an extended stay inn before and had a good experience, THIS stay however, was the complete opposite and we did everything possible to avoid spending excessive time in the hotel due to the terrible condition.
Business response:
Dear Jessica, We're truly sorry to hear about your disappointing experience and the condition of the room not meeting expectations. Your comments regarding the odor, pest sighting, and overall cleanliness are concerning and have been immediately addressed with our housekeeping and maintenance teams. We understand how this affected your stay and sincerely apologize. Guest comfort is our top priority, and we’re committed to making improvements. We hope to have the chance to welcome you back again. Sincerely, Hotel Management
Overall, the stay was ok. Our room was not ready at the 3pm check-in time which threw off our evening's timetable. Later, the remote control for the TV did not work and it was hard to find staff to take care of the situation. (We ended up getting it resolved the next morning). "Take-away" breakfast was only so-so, but the coffee was strong at least. Comfortable, clean room and bed, nice shower, but nothing exceptional.
Business response:
Dear Pamela, We apologize for the delay at check-in and the inconvenience caused by the non-working TV remote and limited staff availability. We understand how this impacted your evening and truly regret the disruption. While we’re glad you found the room comfortable, clean, and appreciated the coffee, we’re reviewing your feedback to enhance our service and amenities. Your input is invaluable to our improvement efforts. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
No shower curtain in bathroom. Big hole in bathroom door. Cigarettes butts all over ourside. No real breakfest
Business response:
Dear Gayle, We sincerely apologize for the missing shower curtain, damage to the bathroom door, and cleanliness concerns outside the building. Your comments have been shared with our maintenance and housekeeping teams for immediate attention. We also regret the misunderstanding regarding breakfast and will work to clarify expectations moving forward. Guest comfort and satisfaction are very important to us, and your input helps us improve. We appreciate your stay and hope to welcome you back soon. Sincerely, Hotel Management
Needs full overhaul Room was absolutely bare.... if you wanted dishes or even a dishtowel you had to request it and go pick it up. No ice machine and ice trays were empty. Both lamps in the sleeping area were not working and didn't get fixed after multiple requests to change the bulb. A 6 am fire alarm and a non-functional remote control were just some of the benefits. I've stayed at other Extended Stays and been very happy. Breakfast "bar" was coffee, hot water, and a few granola bars and packaged granola. Not even any real... read more
Business response:
Dear Guest, We sincerely apologize for the inconveniences you experienced, including the room amenities, maintenance issues, and limited breakfast options. Your comments are important and have been shared with our team to address these concerns promptly and improve our guest experience. We regret that your stay did not meet the high standards. We appreciate your honesty and hope you will consider giving us another opportunity to provide a more comfortable and satisfying visit. Sincerely, Hotel Management
I'm really disappointed for the prive we paid for 2 days in this place.At first it look like a motel not hotel for the homeless people very dirty and the carpet is so filthy we can't wait to leave the place.We have allergic reaction in our skin just for been there.I was tired after my son graduation i fell asleep which my husband did not.I had to xheck out early. No breakfast. Terrible pace to stay even for free which i paid over $ 500 for this garbage.
Business response:
Dear Guest, We’re truly sorry to hear about your disappointing experience and sincerely apologize for the condition of your room and any discomfort caused. This is not the standard we strive to uphold. Your comments about cleanliness and value have been shared with our team for immediate review and corrective action. We understand your frustration and regret that your stay did not meet expectations. We hope for the opportunity to improve your next visit. Sincerely, Hotel Management
Price was lower than most options, but you get what you pay for. It worked for what we needed for an overnight tournament stay.
Business response:
Dear Guest, Thank you for your feedback. We’re glad to hear that our hotel met your needs for an overnight stay during the tournament. We understand that value is important, and we aim to provide affordable options while maintaining comfort and quality. We appreciate your understanding and will continue to work on enhancing our guest experience to better meet expectations. Your feedback is valuable, and we hope to have the opportunity to serve you again in the future with an even better experience. Sincerely, Hotel Managemen... read more
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.