Extended Stay America - Rochester - Greece

Business response:

Dear Guest, Thank you for sharing your experience with us. We appreciate your acknowledgment of our staff's service. We regret any inconvenience you experienced and understand your desire for alternative accommodations. Your feedback is valuable as we continually strive to improve our services. We apologize if your expectations were not met during your stay and hope to have the opportunity to better serve you in the future. If there's anything specific we can address, please feel free to reach out. We value your feedback and... read more

Business response:

Dear Guest, We're thrilled to hear you had a great stay at Extended Stay America! Providing excellent accommodations is our top priority, and we're delighted you enjoyed your room. Thank you for choosing Extended Stay America for your lodging needs. We look forward to welcoming you back for another wonderful stay!Sincerely,Hotel Management 

Business response:

Dear Cassie, Thank you for being our guest and leaving a review. We know a first impression is essential, and your experience is different. Please accept our apologies for the discomfort caused in your suite. Providing a clean and comfortable room is our priority, and we regret if we missed any area of your room. Your remarks are passed on to our housekeeping team for review and action. Our front desk team is always there to help you. Should your travels bring you back to the city, we would love to have you stay with us agai... read more

Business response:

Dear Laurie, Thank you for bringing this to our attention, and we apologize for the disturbance caused by the dog next to your room. We regret that your stay was affected by this issue despite reporting it to our front desk multiple times. We take guest comfort seriously and are addressing this matter with our team to ensure a better experience for all our guests. Thank you for your understanding. We look forward to welcoming you back for a better stay.Sincerely,Hotel Management 

Business response:

Dear Elizabeth, Thank you for sharing your feedback with us. We apologize for the oversight with the towel and any needed repairs in your room. Guest comfort and satisfaction are important to us, and we are actively addressing these issues with our housekeeping and maintenance teams to ensure improvements are made. Your comments are valuable, and we appreciate your understanding. We hope to have the opportunity to enhance your experience in the future.Sincerely,Hotel Management 

Business response:

Dear Rachel, Thank you for sharing your feedback with us. We appreciate your stay and are glad to hear that your overall experience was satisfactory. Your comments help us understand our guests' perspectives and improve our services. We hope to welcome you back for an even better stay in the future. Sincerely,Hotel Management