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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was okay hotel the bathroom door had some damage but my room was nice
Business response:
Dear Janelle, Thank you for your feedback. We’re glad to hear that you found your room nice during your stay. However, we sincerely apologize for the damage to the bathroom door, as this does not meet our standards for quality and maintenance. We appreciate you bringing this to our attention, and we will ensure it is addressed promptly. Your experience is important to us, and we strive to provide a comfortable environment for all our guests. We look forward to welcoming you back for an even better stay!Sincerely,Hotel Manage... read more
It seemed as though we disturbed the staff when we wanted to check in. She did not seem happy to serve us.
Business response:
Dear Pascale, Thank you for your feedback regarding your recent experience. We sincerely apologize for the impression you received from our staff during check-in. Providing excellent customer service is a priority for us, and we regret that we fell short in this instance. Your comments will be addressed with the team to ensure that all guests feel welcomed and valued. We appreciate your input and hope you might consider staying with us again, allowing us the opportunity to provide you with a more positive experience in the f... read more
During my entire stay, no one came to clean my room. Even though I told them several times, they told me that I was on the list and that they would come the next day, but they never did. I had to take care of cleaning the room myself. They didn't take out the trash or bring bags or supplies. Even though it says that you can't smoke inside, it always stank of marijuana.
Business response:
Dear Tamara, Thank you for your feedback. We're disappointed to hear about your experience and regret any inconvenience caused during your stay. Cleanliness and comfort are top priorities, and we understand how frustrating this must have been. Your comments are important to us, and we will ensure our team is reminded of the importance of timely service. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Needs Better Maintenance It was a nice room and comfortable. I did inform the front desk that the handle to our building entrance door was missing and was told it would be fixed the next day. After our 4 day stay the handle was still missing.
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,179 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.