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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was clean and the staff were really nice, bed was a little to firm fir my liking and the floor in the kitchen was a little worn down but we had a good experience and would definitely stay there again
Grab and go breakfast bar is just that, grab a coffee and snack bar and get out as fast as possible. Dirty hotel, needs major renovation. Staff were helpful and nice. Room was clean but very dated.
Business response:
Dear Eric, Thank you for sharing your feedback. We are glad that our team was helpful and that your room met your cleanliness expectations, but we sincerely apologize that other aspects of your stay, including the condition of the property and limited breakfast options, did not meet your expectations. Your comments have been shared with our team as we continuously look for ways to enhance both the comfort and overall experience for our guests. We value your insights and hope you will consider returning, giving us the opportu... read more
Entering the room, the drawers were scratched up broken. The bathroom sink didn’t look new at all inside of it had patches. The border in the kitchen was ripped up by the sink.
Business response:
Dear Quintel, Thank you for sharing your experience. We sincerely apologize for the condition of your room and the inconvenience it caused. The issues you described with the furniture, bathroom, and kitchen are not reflective of the standards we aim to maintain. Your feedback has been shared with our maintenance team to address these concerns promptly and help prevent similar situations for future guests. We appreciate your honesty and hope you will consider giving us another opportunity to provide a more comfortable and wel... read more
To many people hanging around and Breakfast was basically NO breakfast.
Business response:
Dear Edwin, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We also apologize for the frustration you experienced during peak hours, and we will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest’s experience. Thank you again for your feedback, and... read more
It was horrible. Loud smoky very active. I've stayed here before and it was nothing like this visit. I definitely wont be staying again. One man had his dog free. I'm not a dog person. I had to let him know that just because you are comfortable with your dog doesn't mean that I am.
Business response:
Dear Tamikyo, We sincerely apologize that your recent stay did not meet your expectations and that you experienced disturbances and discomfort during your visit. We understand how disruptive this must have been, and we regret the inconvenience caused by the noise and interactions with other guests’ pets. Your feedback has been shared with our management team to help address these concerns and improve the overall guest experience. We value your input and hope you might consider giving us another opportunity to provide a quiet... read more
Good.happy with all
Business response:
Dear Frederick, We are thrilled to hear you were pleased with your visit! It is wonderful to know that your stay met your expectations and left you feeling satisfied. Your feedback truly brightens our day and encourages our team to continue providing excellent service. Thank you for choosing Extended Stay America, and we look forward to welcoming you back for another enjoyable experience soon! Sincerely, Hotel Management
Did not feel safe
Business response:
Dear Earl, We’re sorry to hear about the concern you experienced during your stay. Guest comfort and safety is very important to us, and we regret that we fell short. Your feedback means a great deal to us, and we are dedicated to providing you with an outstanding experience on your next visit. We invite you to revisit in the near future and experience the hospitality we are known for. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.