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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
During my entire stay, no one came to clean my room. Even though I told them several times, they told me that I was on the list and that they would come the next day, but they never did. I had to take care of cleaning the room myself. They didn't take out the trash or bring bags or supplies. Even though it says that you can't smoke inside, it always stank of marijuana.
Business response:
Dear Tamara, Thank you for your feedback. We're disappointed to hear about your experience and regret any inconvenience caused during your stay. Cleanliness and comfort are top priorities, and we understand how frustrating this must have been. Your comments are important to us, and we will ensure our team is reminded of the importance of timely service. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
It was a magnificent experience since the two nights before I had stayed at another hotel, and all of my experiences Were were horrendous. Thank you so much for having such an excellent team.
Business response:
Dear Minerva,We are thrilled to hear you had a great experience with us, especially after the difficulties you faced at another hotel. It is wonderful to know our team made a positive difference during your stay. Thank you for your kind words and for choosing us. We look forward to welcoming you back for another exceptional stay.Sincerely,Hotel Management
Stayed one night . The room smelled bad. the microwave smelled bad. The comforter was thin bed was ok. Over all Just ok.
Business response:
Thank you for your feedback, Subramanian. We apologize for the unpleasant odors and the comfort issues you experienced during your stay. This does not reflect the standard we aim to provide, and we regret that your experience was less than satisfactory. Your comments have been shared with our team to address these concerns promptly. We appreciate your input and hope you will give us another opportunity to offer a more comfortable stay in the future.Sincerely,Hotel Management
Nice staff, good enough property but it was gross. The floors felt sticky and wet almost, my feet were black from walking on them for a few minutes, the headboard had kids’ drawings all over it, there was hair on my towels, the sheets had a couple of stains, etc. if you’re looking for a really clean place, this isn’t the choice.
Business response:
Dear Margaret, We apologize for the cleanliness issues you encountered during your stay. It is disappointing to hear about the condition of the floors, headboard, and linens. Your feedback is crucial for addressing these concerns with our housekeeping team to improve our standards. We appreciate your comments and hope to have the opportunity to provide you with a much better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 4.2 star rating with 1,401 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.