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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We started to check in. The parking lot smelled of pot, screens on windows were ripped. The lobby was messy and nothing like the photo for the website. We opted to not stay there for the reasons that it did not match the description and did not feel safe.
Business response:
Dear Miles, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered upon arrival, including the condition of the property and concerns about safety. This is not the experience we aim to provide, and your comments have been shared with our team to address these matters and prevent similar situations in the future. We regret that your visit was cut short and hope you consider giving us another opportunity to deliver a cleaner, more welcoming, and comfortable stay that better reflects the stan... read more
Was more of a low rent apartment house
Refund There was no clean King room available so i was downgraded to a Queen room. The floor was flithy and the bed was made with a dirty blood stained sheet. Staff was friendly but told me there was no other rooms available. I left right away. I want a refund
Good luck flushing the toilet. Overall, this property was ok. Not bad, not good...middling. It was quite clean so kudos for that. The TV works and the staff is good. But note that it is quite worn down. I think it's mostly for long term construction workers and that type of guest, so nothing fancy but a roof when needed. However, the button to flush the toilet is on top of the tank and some goofball built a vanity shelf over the tank with about an inch, if that, to get your finger in. It's ridiculous.
DONT STAY HERE!! Don't stay here. Walking to the main entrance. Several guests outside the door smoking. Get inside. Waited for what felt like forever for someone to come to the desk so i could check in. As im walking to my room the hallway smelled like mildew and smoke. Get into my room. The condition of the room was run down and ran through. The kitchen was especially in poor condition. The toilet water had black flakes floating in it. The room smelled old, and like smoke like the rest off the building. I should have left ... read more
Hôtel désuète. Dans leur annonce on dit déjeuner inclus mais il y à seulement du café et des muffins du commerce. Assez décevant. Chambre sentait la cigarette
Worst travel experience ever.
Business response:
Dear Donna, We’re truly sorry to hear that your stay did not meet expectations and that you consider it your worst travel experience. This is far from the experience we strive to provide. We would greatly appreciate the opportunity to learn more about what went wrong so we can address the issues directly and make necessary improvements. Guest satisfaction is very important to us, and your comments help guide our efforts to do better. We sincerely hope you’ll give us another chance to provide a more positive experience. Since... read more
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.