This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient and good price; Front desk woman was friendly but I waited about 10-15 to be noticed waiting to check in and I observed other guests standing for long periods waiting for someone to be at the counter; verbalizing their aggravation at how long they were waiting. I needed something a couple of times during my stay and each time had to stand waiting for a period of time that is not comparable to any other place I’ve stayed. I doubt I’d stay here again.
Business response:
Dear Andrea, Thank you for sharing your experience. We're glad to hear you found the price convenient and the front desk staff friendly. However, we apologize for the delays you encountered during check-in and while seeking assistance. Your feedback is invaluable and will help us improve our service efficiency. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Crack heads in and out all day all night. Dirty,room was dirty,hallways smelled foul for days,doors not secure,no garbage cans in site anywhere,trash everywhere.
Business response:
Dear Joseph, We apologize for your experience during your stay. We take your feedback about cleanliness, safety, and the overall environment seriously. We are committed to addressing these concerns promptly to ensure a more comfortable and secure experience for all our guests. Thank you for bringing this to our attention.Sincerely,Hotel Management
Quiet and clean.
Nice location but a bit noisy at night and disappointing breakfast . Overall just ok
Business response:
Dear Michael, thank you for your feedback. We are pleased you liked the location but are sorry to hear about the noise and breakfast issues. Your comments are important to us, and we will address these concerns to enhance our service. We hope you might give us another opportunity to provide a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.