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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Soon as I got off my truck to walk inside I got ask if I needed any drugs I said no I’m actually here to check in. About 4 people outside smoking cigarettes next to the entrance. Hallway smell like cigarettes. I end up not checking in and I’m expecting a refund.
Business response:
Dear Luis, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management
I would not recommend this property for anyone
Business response:
Dear Andre,We apologize that your experience did not meet your expectations. We strive to provide a positive stay for all our guests and regret any shortcomings you encountered. Your feedback is important to us, and we will use it to improve our services. We value your input and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Seedy property. I pulled into the parking lot and didn't even bother to check in. I went straight to another hotel. I decided eat the money I spent on a reservation than stay there.
Business response:
Dear Bryan, We regret to hear about your experience and apologize for any disappointment caused. We strive to provide a welcoming environment for all our guests, and we are sorry that we did not meet your expectations on this occasion. Your feedback is valuable to us, and we will use it to improve our services and facilities. Should you reconsider staying with us in the future, we would appreciate the opportunity to provide you with a better experience.Sincerely,Hotel Management
Been at this hotel 3 weeks and continue to find problems . The latest my carpet is soaked from the air conditioner and get another room. I can’t get a financial break for all my inconveniences. Unfortunately this is the only thing I can afford so I have to deal with the circumstances . 😡
Business response:
Dear Joseph, We apologize for the ongoing issues you have experienced during your extended stay. Your comfort is our priority, and we regret any inconvenience caused by the wet carpet and other challenges. We understand your frustration and are working to address these issues promptly and will strive to improve our guest's experience. Please feel free to reach out to our staff at the front desk. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.