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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was dingy and not very comfortable.
Business response:
Dear Brett, Thank you for taking the time to leave a review. Please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. We will work to improve on the issues you mentioned. Thank you once again.Sincerely,Hotel Management
Clean and the building looked well kept.
Clean
Business response:
Dear Ana, We thank you for choosing to stay with us at Extended Stay America. We are thrilled to receive your thoughtful review and are delighted to learn you found our hotel so comfortable and completely spotless. Hosting you again when you return to the city would be an honor. Have a wonderful day, and travel safely.Sincerely,Hotel Management
The door for the room was no longer square to the door frame. This made opening and closing the door difficult. The clerk told us the door has heavy and didn't clise properly but it was out of square.
Business response:
Dear Guest, Thank you for staying with us. We are glad that you had a pleasant time here. However, we are sorry for the inconvenience caused and the disappointment you felt with closing the door in your room. We value our guests and their recommendations and will share your comments with our leadership team. Please return whenever you are in the area for another flawless trip.Sincerely,Hotel Management
Always clean and quiet. Easy check in.
The shower didn’t get hot at all it was more warm
Business response:
Dear Tanya, Thank you for staying at our hotel and letting us know we have room for improvement. We are glad you enjoyed most of your stay. However, we are sorry you were unhappy with the shower issue, which kept it from being perfect. Although your experience is not typical, we have room to improve, and we assure you we will. We hope to see you again on your next visit to Rochester.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,187 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.