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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient to shopping, nice and quiet, but beds are not too comfortable, too firm for me, so hard to sleep.
Business response:
Dear Ronald, We appreciate your feedback and are glad you found our hotel convenient and quiet. We apologize for any inconvenience caused by the bed being firm. Your comfort is important to us, and we will look into ways to enhance our bedding options for a more restful stay at Extended Stay America. We hope to welcome you back for an improved experience soon.Sincerely,Hotel Management
Staff was friendly and helpful. Property was old. Cigarette buds & trash out front & in the lot. Walking in the smell hits you. The lobby needs the rugs deep cleaned. Door to the room looked like it had been kicked in. Hair on towels, hair on the sheets, drawers had left over shampoo and condoms. Floor was not swept well. Prints on the TV, the controler & phone were dirty. Also exit doors were propped often with a rock.
Business response:
Dear Migdalia, Thank you for reviewing our hotel. Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure that such lapses do not happen again. On a positive note, we thank you for your kind word... read more
This hotel is not up to living standards. I have rented 3 different rooms because of poor conditions. The staff has been told several times and they do little to nothing. This third room has a refrigerator that leaks a puddle on the floor, a window with bent screen like someone tried to break in, the air conditioner leaks all over the carpet and the list goes on. This place should be closed for renovation and new staff hired with some people to people skills. I have seen some rough places but this place takes the cake.
Business response:
Dear Joseph, We apologize for the numerous issues you encountered during your stay. Your feedback about the room conditions and staff responsiveness is deeply concerning and does not reflect the standards we strive to uphold. We take these matters seriously and are sharing them with urgency. Your comfort and safety are our priorities, and we regret any inconvenience you experienced. We are committed to making necessary improvements and appreciate your patience. Thank you for choosing to stay with us. We hope to have the oppo... read more
Quiet and quick check in
**BEWARE** The woman at the front desk was nice, courteous and helpful. However, there is something off about this place. People loitering and drinking outside. Chicken bones in the parking lot. Very, very sketchy vibe overall. So sketchy that we didn’t feel safe staying the night despite paying for it. We couldn’t find another room so we had to cut our stay in Rochester short. I would strongly suggest investigating what is going on at this location before something bad happens, it feels like a dangerous place to be.
Business response:
Dear Guest, We apologize for the unsettling experience you had during your stay. While we are pleased to hear that our front desk staff was helpful, we are deeply concerned about the issues you described. Your safety and comfort are our top priorities, and we are taking immediate steps to address the loitering and cleanliness issues. We regret that this situation caused you to cut your stay short and appreciate your feedback as it helps us make necessary improvements. We hope you consider giving us another chance to provide ... read more
Basic and convenient Basic room with kitchen. Handy for Rochester area.
Business response:
Dear Jenny, Thank you for your feedback! We are glad you found the room with a kitchen handy for the Rochester area. We look forward to welcoming you back to Extended Stay America for another convenient stay.Sincerely,Hotel Management
Dead bedbug on the mattress. Enough said!
Business response:
Dear Adam, We sincerely apologize for the distressing experience you had with a bedbug. This is unacceptable and not indicative of our standards. We take such concerns very seriously and have immediately contacted our pest control team to inspect and treat the room thoroughly. Your feedback is crucial in helping us maintain a clean and safe environment for our guests. We hope you will give us another opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Unfortunately I’m in a situation after a death in the family and it’s close to work . This hotel is very poorly run and maintained. I stayed in 3 different rooms and all three had issues. Toilet wouldn’t flush, smoke detector hanging by wires , refrigerator leaks, broken blow dryer, handle in bathroom locked me in for over an hour till I got help finally. Not to mention rooms are very dirty with beer caps on floor and rug filthy upon arrival. Finally people above me on second floor very loud all night fighting and vulgar lan... read more
Business response:
Dear Joseph, Thank you for sharing your experience, and please accept our deepest condolences for your loss. We sincerely apologize for the multiple issues you encountered during your stay, including maintenance problems and noise disturbances. It is clear we did not meet our usual standards, and for that, we are truly sorry. Your feedback regarding the cleanliness and maintenance of our rooms is invaluable, and we are committed to addressing these concerns promptly. We are also reviewing our procedures to better accommodate... read more
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.