This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Liked the kitchenette in the room. Spacious room. The staff was very good.
Business response:
Dear Barbara, Thank you for staying with us and writing such a complimentary review. We were delighted that our staff was attentive to your needs and made you feel at home. Our team works hard to ensure guests enjoy a comfortable and carefree stay, and we're glad this was your experience. We are also pleased you liked having a fully equipped kitchenette and loved the spacious suite. It was a pleasure having you as our guest, and we hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel ... read more
nice, cozy but somewhat disappointing it was nice but constant banging outside our room all night, a punch hole was in the back of the bathroom door. there was ants and hair all in the bathtub. the tv volume kept shutting off and but working, but the room was awesome, the bed was comfortable
.
Nice place thats quite overdue for some work. Only the lobby door regularly works. The appliances could do with some major updating.
Business response:
Dear samuel, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We are continually striving to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management
Up to standard
Felt safe but the setting left me wanting to stay indoors. Breakfast was lacking and very disappointing. Small packaged muffins, granola bars, instant oatmeal and coffee. Hallways were cluttered with fastfood trash and soiled clothing. At my attempt to check out, there was a customer arguing with staff and I was totally ignored. Never did get a receipt. Don't recommend not put down this place, just don't plan on stay here again.
Business response:
Dear Joel, Thank you for sharing your experience; we love that you could join us. We are sorry we did not meet your expectations and are grateful for the feedback that helps us improve. We will share these remarks with our associates as we continually strive to enhance our services. If we can be of any further assistance, please let us know; we would be happy to be of service. Thank you for being our guest, and we hope you will choose us again in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,187 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.