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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good have done a much better job with snow removal.
Business response:
Thank you for being our guest at Extended Stay America. We are pleased to know your stay with us was enjoyable and that you were satisfied with all our offerings. We appreciate your suggestion and hope to be your hotel of choice next time you are in this area. Sincerely, Hotel Management
Hallway lights were out, making hallways unsafe. Floors were dirty in hallways also. Sheets and bedspread were dirty. Refrigerator didn’t work. Door to room was not secure - like it had broken and not been properly repaired.
Business response:
Amy, nothing more is important than providing a guest with a comfortable stay, but we apologize for being unable to fulfill this basic necessity. We are sorry for the housekeeping and maintenance issues and assure you we will take appropriate steps to enhance our accommodations. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
It was very bad
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Very spacious & Love that they have a stove!
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No issues with the hotel or staff, seems some of the guest where a little noisy in the hallways sometimes especially if they had small children.
Business response:
Ronald, thank you for making Extended Stay America a part of your travel plans. We are thrilled to know you were satisfied with your stay with us and that you liked our hotel and its offerings. That said, we regret the inconvenience you had due to the noise issues from other guests. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
I prepared for a room and when I got there they said they had no rooms available. I’m still waiting for a refund
Business response:
Lisa, thank you for posting your concerns online. We are sorry to read that we were unable to accommodate you and for the inconvenience you experienced. We appreciate you bringing this to our attention and assure you that we will review this matter. Unfortunately, financial inquiries on reservations made through a third-party booking site must be made through them, and we suggest you get in touch with them directly. We highly appreciate your patience and hope you will allow us another opportunity to serve you. Sincerely, Hot... read more
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.