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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good
Business response:
Doris, thank you for being our guest at Extended Stay America. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
We booked a non smoking hotel but was told overbooked. Only smoking rooms are available. The whole building smells soaked in cigarettes.
Business response:
Thank you for sharing your feedback. We are sorry that the room type you requested was not available. We regret any frustration and inconvenience this caused, and we are very grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We also apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawl... read more
Deposit still not returned Charged a 100 dollar deposit which I still not gotten back seven days later.
Business response:
Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret the concerns you had with the incidental charges. Any incidental hold remaining will be refunded back to your account, and this can take your bank a few business days to process. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Horrible smoke We booked this hotel for 5 days. We couldn’t wait for the 5 days to be up. It is supposed to be a smoke free establishment, but this was not the case. When we arrived, they said oh we are over booked. Then said we may have a room do we want smoking or no smoking room. We said no smoking. The whole hotel smelled not only like cigarettes but marijuana. Very unhappy. Plus the bill was more than it should have been for 5 days. Still waiting for a call back. It was completely disgusting. I will never stay here agai... read more
Business response:
Robert, thank you for posting a review of your stay. We apologize for the concerns you had with your room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. Meanwhile, we request you to reach out to us for any unresolved queries you may have. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Ive never left a review but need to. We were stopping in Rochester with our two young kids and our room was switched to a smoking room. It was nasty. We got a refund and luckily found a hotel elsewhere. S
Business response:
Thank you for sharing your review with us. Please accept our sincerest apologies for the issues you experienced in your room. We are working with our housekeeping managers so that we can prevent this from happening again. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.