Extended Stay America - Rochester - Greece

Business response:

We appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Diane, we are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Bryant, thank you for visiting Extended Stay America. We are thrilled to read you liked our warm welcome and that you were awed by our spectacular hospitality. On behalf of everyone here, we thank you for the recognition and invite you to stay here. Sincerely, Hotel Management 

Business response:

Erin, we appreciate you choosing our hotel. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. I hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management 

Business response:

We appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Lisa, thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Tammy, thank you for rating your pleasant experience at Extended Stay America. We are glad to see you enjoyed your time with us and hope to welcome you again whenever your travels bring you back to our area. Sincerely, Hotel Management 

Business response:

Fernando, we appreciate your review and recommendation. It was a pleasure knowing everything went well during your visit and that we could meet your expectations for an excellent stay. Your business is appreciated, and we hope you will come back to Extended Stay America again soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your experience at our hotel. Although you had an overall comfortable stay, we are sorry to know our grab-and-go breakfast offerings weren’t to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management