Extended Stay America - Rochester - Greece

Business response:

Amber, thank you for being our guest and for the kind remarks about our hospitality. It is truly our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist all of our guests. We appreciate your feedback and look forward to hosting you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Darlene, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

James, thank you for your review of your stay. We apologize for your disappointment with your recent stay at our hotel. Since we are an extended stay property, we provide housekeeping service to guests who stay eight or more nights; however, this service is always available upon request for an additional fee. In response to your feedback, we will be coaching our front desk staff to ensure we are clearly communicating our services and amenities during guest arrivals. We hope you will visit us again when you are in this area. ... read more