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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pleasant stay. Easy access free parking on site.
Don’t stay here. Unplanned overnight on way home from Buffalo. Luck to have found a room somewhere on a late Saturday night but this place was a dump, dirty, and sceevy. Doors are wooden, broken deadbolt and no door latch. Walking to my room some of the doors had dents in them as if someone were banging on them to get in. Hall Smelled like cigs and pot. Room carpet was filthy. A drinking Straw, lighter, and other garbage on floor around bed, and tons of dust and grime everywhere. Furniture was old, wooden and broken…and not ... read more
Business response:
Stephanie, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Manage... read more
Over all, it was okay. During our stay housekeeping entered our room without warning. No cookware or utensils in room..
Business response:
Clifford, thank you for making Extended Stay America a part of your travel plans. We are glad you had a pleasant stay overall. However, we would like to apologize for our staff's oversight during your visit. This incident will be handled appropriately with the relevant parties so we can take the necessary action to ensure it is not repeated. Thank you again, and we hope you will choose us the next time you visit the area. Sincerely, Hotel Management
My hotel stay My stay was great quiet clean price was great
We left after the first three hours of staying at property. They said they had to charge us for one night but to call Expedia to cancel the next night. Your customer services was unattainable chat could not find then try calling all that happened was it kept hanging up on me I need my refund here is my trip number 72154796922212 which chat and phone call said does not recognize please help Cindy Peters 480-332-5056
Business response:
Fostina, thank you for bringing this to our attention. Your feedback and also your patience in this matter are much appreciated. Thank you once again for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
No frills needed After reading the reviews, we were nervous about our booking. Our experience good! Small kitchen area with fridge and freezer. Rooms were clean and bed was comfortable. Employees were friendly and helpful.
Business response:
Thank you! We welcome you back.
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.