Extended Stay America - Rochester - Greece

Business response:

Thank you for being our guest. It’s a pleasure to know you liked our affordable rates as well as our courteous associates. We are also happy to know you enjoyed our ideal location. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management 

Business response:

Thank you for writing such a wonderful review of our hotel. We appreciate your nice comments about our convenient location close to a variety of restaurants. We receive many positive comments about our location so we are glad this contributed to making your stay a great one. All of us here at Extended Stay America appreciate your business and look forward to seeing you again. Have a great day! Sincerely, Hotel Management 

Business response:

Philip, thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Man... read more

Business response:

Satrina, thank you for choosing Extended Stay America. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your pleasant experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We value your feedback and hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Amanda, thank you for reviewing your recent stay. We are glad you were pleased with the exceptional service from our front desk staff. However, we are sorry for your disappointment with our beds and pillows. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We appreciate your business and hope you will consider a second visit for an enjoyable experience. Sincerely, Hotel Management