This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff were all very sweet. The room was clean. The bed was comfy. The room was pretty cheap. No complaints.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
For as cheap as it was it was very clean and well put together. Will definitely be coming back again.
Business response:
Thank you for choosing Extended Stay America and for the excellent rating. We are thrilled to know you loved our well-maintained property and you had a pleasant stay. It is our goal to deliver great value at a fair price, and we like hearing that we have accomplished just that. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Quiet, inexpensive, ready for a makeover. This hotel is conveniently located near expressways. Hotel was clean, though in the need of a bit of renovation. If you need a quiet, inexpensive hotel with a kitchenette, and slightly dated decor doesn't bother you, this hotel is perfect.
Business response:
Michael, it is a pleasure to read your review about Extended Stay America. We are thrilled that you enjoyed your stay as well as our convenient location. Your feedback has been shared with the appropriate team so that corrective meases can be taken. On behalf of everyone here, we invite you to stay with us again the next time you visit Rochester. Sincerely, Hotel Management
It was clean and smelled nice the only thing I don’t like is animals were in the hotel and I’m allergic to dogs
Business response:
Thank you for your review of your recent stay. We are glad you liked our clean property and our pleasant environment. We appreciate you being our guests and hope to see you again soon. Sincerely, Hotel Management
They saw us checking in with cats. They came to our room and mentioned our cats while fixing something. Yet they didn't think to mention "hey, we need to charge you a pet fee." Instead, they let us know by locking us out of our room with no notice. My credit card was in the room at the time and I had to ask to be let in to get it. They had our phone number, they could have called us. They could have left a note on or under our door. But they choose to lock us out with our cats trapped inside. That is terribly rude. It's not ... read more
Business response:
Thank you for your review. We are sorry for the service issues you encountered and for your inconvenience. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We also apologize for the poor internet connectivity during your stay. The issues will be resolved and will make changes to improve our connectivity for our guests. We hope you will stay with again and give us another opportunity to pr... read more
Smokey room Room 260 smelled like cigarettes. Someone was smoking marijuana near our room
Business response:
Gerald, we appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the smell of smoke. While smoking is allowed in certain areas, it should never interfere with our guests having an excellent stay, and we hope you will accept our sincerest apologies. Your feedback will be shared with our team to prevent such problems going forward. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more sa... read more
I enjoyed the stay over all and would return Great stay your company could do better with breakfast....not practical having a tiny area in the front lobby with no place to sit and enjoy a breakfast. Every time I went down or called the staff no one was at the front desk or answering the phone. I think you need more help on staff it’s not fair for one person to do everything. A nice lady brought me pillows but it was well after 10 pm and I had asked for extra pillows around 6pm would enjoy another stay with a better discount
Business response:
Crystal, thank you for staying with us at Extended Stay America. We are glad you had an overall great stay. However, we are sorry you did not have an excellent breakfast experience during your stay and regret the inconvenience it caused. We value your constructive feedback and hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 4.2 star rating with 1,382 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.