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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The signage for the entrance is horrible. Only full size beds, not queen. If in a pinch, this is an ok hotel, but not a repeat stay.
Business response:
Dear Sandra, thank you for taking the time to share your experience. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. We hope this unfortunate situation will not prevent you from staying with us again.SincerelyHotel Management
The hotel may have been fine but I’ll never know. Hotels.com booked the room and billed my card but the hotel had no available rooms.
Great stay
H
Disaster....filthy room, dirty towels, toilet refill valve was broken, so the toilet kept running. dirty bathtub, filthy floors.
Business response:
Chris, thank you for evaluating your stay. We sincerely apologize for the housekeeping and maintenance issue you encountered in your suite and the inconvenience this caused. Please be assured your comments will be relayed to appropriate teams in the effort to deliver the well-appointed rooms our guests deserve. We understand the frustration you must have felt and are grateful for your patience. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel... read more
Nice and clean. Just need some smell good as the cleaning products smell was strong.
Great
Business response:
Alec, thank you for choosing Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.