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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rude customer service. The room was a little run down. I walked in to check in carrying a suitcase etc and asked to get a coffee pot, the coffee pot was handed ti me un a bag with a second bag containing sugar. It was never offered to bring it to the room for me. I had to carry it along with my suitcase etc. I thought that was rather rude.
Business response:
Linda, thank you for being our guest. We are sorry for the issues you encountered and regret the inconvenience it caused. Your feedback will be shared with the appropriate team members to improve our service going forward. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Good size room, quiet neighborhood, clean bathroom.
Business response:
Thank you for choosing Extended Stay America. We are glad to know you enjoyed your well-kept, spacious suite and had a pleasant stay with us. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
I liked the spacious room. I didn't like that the sink backed up in the washroom and there was no bathroom fan. The wifi was also slow and poor signal. good cable channels.
Business response:
Thank you for sharing your comments. We are pleased to know you liked the size of your room, but we are sorry for the inconvenience caused due to internet connectivity. Our service provider has been made aware of the problem and we are working to ensure we have the proper connectivity throughout the hotel. We hope to have another opportunity of welcoming you back in the future for a memorable experience. Sincerely, Hotel Management
Just ok My first key card didn’t work. The front desk girls were nice. There was a ring of soap scum around the tub. You have to pay extra for housekeeping!! Never heard of that before. Bed was hard. The hall ways needed a good vacuum! Not sure that I will stay there again. There a cheaper/better hotels in that area.
Business response:
Wendy, thank you for reviewing your stay. We are pleased to know you liked our front desk associates, but we are sorry for the issue you encountered with the key card and regret the inconvenience caused due to our housekeeping policy. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. We hope you will consider a future stay so that we can provide... read more
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,187 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.