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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Scariest night of my life. The hotel didnt have any lights. I understand a natural caused no electricity. I feel the hotel should have warned customers of no electricity no heat no security no flashlights no candles nothing to help customers having no lights. I didnt have money to go to another hotel and it was too late for cancellation. They gave me a key and a room when I checked in. I went to store to get flashlights for the room and when I got back to go in my room it was already someone in it. It was pitched black I was... read more
Business response:
Darnetta, thank you for taking the time to provide us with your feedback. We are sorry for the unexpected power outage during your stay and would like to offer our apologies for the inconvenience this caused. Our maintenance team worked diligently to get the power restored as soon as possible. We hope this incident does not keep you from choosing us again on your next visit to our area. We look forward to having you stay with us again. Sincerely, Hotel Management
Didn’t know incidentals were actually being charged which is a new process I wasn’t aware of until I paid for the room and arrived for check in. I had to relocate about 15-20 miles because of this issue
Business response:
Charles, thank you very much for staying with us and taking the time to leave your feedback. We truly regret any miscommunication regarding any charges during the check-in process. If you wish to discuss this further, please do not hesitate to contact our hotel directly. Thank you once more, and we hope to see you again soon. Sincerely, Hotel Management
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Business response:
Victor, thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Overall not a good stay I encountered many issues with the stay. 1. the entrance doors close to my room would not automatically close. 2. Very noisy in the wee hours of the morning. 3. the room felt dreary and the lighting was terrible. 4. the room keys didn't work after the first night.
Business response:
Patrick, thank you for the comments.We aresorry to hear you were inconvenienced by maintenance issues in your suite. Our maintenance team takes great pride in ensuring everything is working properly in each suite.We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Management
Hotel was over booked and when i went into room guests was already in room Hotel isn’t trying to refund money poor customer service hotel nasty
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
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Staff was professional, courteous, and friendly!! Would definitely recommend to others.
Business response:
Kimberly, your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you again for your kind words and recommendation. We look forward to your next visit. Sincerely, Hotel Management
Cheap stay, which is what we were looking for. Unfortunately, there was a party above us until 3 or 4 in the morning. Be warned that the walls are not very soundproof.
Business response:
Robert, thank you for your review. We are happy to know you had an overall pleasant stay with us and liked our affordable rates. However, we are sorry for the noise issue you encountered. We wish we had the opportunity to address this while you were here, as we would have done our best to ensure you were comfortable. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.