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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Place was filthy. Door lock was inoperable. Tv remote didn’t work. AC didn’t work. Checked in late and didn’t feel like dealing with the staff to get things fixed or a new room. Kids playing in the hallways late at night.
Business response:
Jason, thank you for evaluating your stay at our hotel. Please accept our apologies for the maintenance and cleanliness issues you encountered during your visit with us. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our service and facilities going forward. We regret not meeting all of your expectations and any inconvenience caused. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely... read more
Friendly got my deposit back fast
There was a heavy smell of smoke in the "nonsmoking" room where we slept our first night. We both got congested and coughed throughout the night. In the morning, the front desk staff helped us change the room. The air in our second room was much better. Plus, there was no carpeting and the floor was better suited for our dog. The pet area outside was spacious though, unfortunately, with a lot trash.
Business response:
Olga, thank you for your honest evaluation. We are sorry for the inconvenience you experienced due to the concerns you had with the room we first assigned you. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. On a positive note, we are happy we were able to resolve this to your satisfaction and that you were pleased with the service our associates delivered. We hope to have another occasion to meet and even... read more
meh I wouldn't stay here again the bed was uncomfortable and the staff not personable
Business response:
Whitney, thank you for your detailed review. We are glad to see from your rating that you had a pleasant stay overall. However, we regret our beds were not to your comfort and apologize for the inconvenience you experienced. We will also address your comments with our team regarding the service issues you experienced, and rest assured we will take the necessary actions to elevate our service levels. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Management
Would have been nice to know there was a $100 deposit on top of hotel rate. Will definitely affect my decision in staying hete again. Which is too bad , it is not a bad place to stay
Business response:
Mark, thank you for staying with us at Extended Stay America and leaving a review. We regret any inconvenience you faced regarding our incidentals. This is standard industry practice at reputable hotel chains, and we will try to communicate this more clearly going forward. It was a pleasure having you, and we look forward to hosting you again soon. Sincerely, Hotel Management
The room was spacious and clean.
Business response:
Eunice, although your rating does not reflect your review, we are pleased to know you enjoyed our comfortable accommodations. It was a pleasure hosting you, and we hope to have the chance to do so again in the future. Sincerely, Hotel Management
Clean, quite and has anything you need
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.