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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We booked a room 4 days in advance. At check in around 8pm we were told there were no rooms with two beds available. After about 25 minutes we were told the manager approved giving us an upgrade to a room with a king bed. There were four of us and I said that didn't work for us as we wanted multiple beds. The front desk clerk was friendly and did bring us two roll out beds. Besides the delayed check in, the walls must be extremely thin as we could hear two different phone conversations and two others playing music. Thankfull... read more
Business response:
Thank you for being our guest. We apologize for the inconvenience you had at the time of check-in and for the noise you experienced while you were here. Please be assured that we have discussed your feedback with the concerned team to make sure such incidents can be prevented from occurring again. We have also asked our pest control provider to service your room immediately. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Average hotel with few amenities
Business response:
Paul, thank you so much for the kind rating regarding your stay at Extended Stay America. We are glad that most of your stay was pleasant and we hope you are already planning another trip our way. Sincerely, Hotel Management
Business response:
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Could use another night stand/table next to the bed. Otherwise it was very comfortable and reasonably priced!
Business response:
Frank, thank you for taking the time to post review of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. Your feedback has been noted, and we hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management
the location was great, comfortable and the online pictures were exact as I booked for which was great.the tub looked like it had an ugly scratch that I think made it small leak on the floor
Business response:
Thank you for choosing Extended Stay America. We are delighted to know you had a great stay and that our ideal location was perfect for your plans. However, we apologize for the issue you had in your room. Your feedback has been shared with the maintenance team for review and action. We hope to have an opportunity to make it up to you in the near future. Sincerely, Hotel Management
Business response:
Mark, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
I absolutely love this place.spacious,clean,wonderful staff.
Business response:
Thank you for being our guest at Extended Stay America. Our team is so pleased to learn you enjoyed your stay, found your suite comfortable and our staff friendly and professional. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Ayaan, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Business response:
We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 4.2 star rating with 1,339 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.