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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel experience literally ever. Smelled nasty, looked nasty, the staff were awful including the GM being a terrible liar. Not to mention ants and bugs in the beds. No cameras inside or out which allowed for my friends catalytic converter to be stolen and nothing to be done about it. Would never ever stay here again and regret ever booking this hotel. Do not stay here!
Business response:
Dear Tyler, thank you for choosing us. We are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details, and we are sorry for the unfortunate incident of losing your friend’s catalytic converter. Please assure we will do everything possible to investigate. We hope this unfortunate situation will not prevent you from staying with us in the future and that you w... read more
A good stay. We are in the area to see family at least once a year and would return to stay here. The lobby cart needs air in the ballon tires, it was hard to push because of low air pressure.
Travel stop We had one problem and the management promptly addressed it. Manager was right on top of things. Would like to see a bit more choices for the grab & go breakfast.
Business response:
Dear Charles, thank you for reviewing your stay at Extended Stay America. We are pleased to read how happy you were with most aspects of our hotel. Providing an exceptional stay to every guest is what we strive for every day. We have shared your feedback regarding breakfast with our food & beverage team to see what we can do better. We hope to welcome you back soon for another enjoyable visit.Sincerely,Hotel Management
Nos atendieron con prontitud y mucha amabilidad. Nos permitieron hacer el check-in antes de la hora. Muy buen lugar, tranquilo y en un lugar seguro. Cerca de todo.
Business response:
Dear Julio, thank you for selecting Extended Stay America and for sharing your review with fellow travelers. It's so nice to know you find everything about us satisfying. Our team works hard to provide high service levels and make our guests have the best time with us, so we will share your compliments with the team to let them know their efforts are appreciated. Once again, thanks for your excellent feedback, and we look forward to welcoming you back soon.Sincerely,Hotel Management
Filthy dirty nasty bathroom
Business response:
Dear Vshawndra, thank you for choosing us. We apologize that our housekeeping staff overlooked some areas while room preparation. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Nice place to stay in
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.