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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn't like the attitudes the staff had
Business response:
We apologize for the behavior of our associates and thank you for informing us of this incident. We can understand your disappointment, and we are sorry for the inconvenience you encountered. We will utilize your comments to enhance our service levels. Thank you for selecting our hotel, and we hope you will allow us another opportunity to host you. Sincerely, Hotel Management
The kitchen
Business response:
Thank you for the glowing review of Extended Stay America. It's a pleasure to know you had a wonderful stay with us and liked our fully-equipped kitchenette facility. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Ok for the price Nice comfortable bed. Room very clean. Great room for the price.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted.
This hotel was completely disgusting, it smelled and was very dirty and ran down. After checking in I immediately checked out.
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Poor It was ok just wished the room didn’t smell like smoke especially if it was a non smoking room and the garbage cans were dirty got bit up by something in room 133 will not recommend this hotel too anyone
Business response:
Luis, thank you for your review. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Well run, efficient, clean, quiet. All things I value. We appreciated the kitchen. Close to warbler migration stopover in Braddock Bay. Stay was on the ball and helpful.
Business response:
Thank you for the glowing review of Extended Stay America. It's a pleasure to know you liked our fully-equipped, well-maintained property as well as our ideal location. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.