This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were traveling with our dog so that was a big plus. The grab and go breakfast was underwhelming. Not sure if that is the normal for this chain. The room was comfy Warm and dry. The kitchen was empty. We were not told to go to check in desk For kitchen items. I’m guessing there is some issue with that. Also outside exit doors cannot be re-entered. Only the main lobby could be entered.
Business response:
Thank you for your recent stay at Extended Stay America and for bringing along your furry friend. We are thrilled to know you and your pet enjoyed your stay with us and liked your comfortable suite. However, we are sorry for your disappointment with our kitchenware policy and grab-and-go breakfast. We value your additional feedback and hope to see you again soon on your next visit this way. Sincerely, Hotel Management
Business response:
We are happy you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
Business response:
Evelyn, thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management
Business response:
We are glad you enjoyed your time at Extended Stay America. Thank you for your kind rating, and we look forward to your next visit. Sincerely, Hotel Management
Could of been cleaner Cleaning liquid on floor around toilet wasn't cleaned up we had to put towel down
Business response:
Cindy, thank you for your review. We apologize for the cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
The house keeper I met, Danielle, was very professional, friendly and kind. Front desk employees was the same. Customer service is top notch. Rooms very convenient with stove and fridge. Enjoyed my stay very much and I would recommend my friends to stay there as well
Business response:
Liana, thank you for the kind feedback about your stay at Extended Stay America. It is good to know that you enjoyed your time with us and that you were impressed with our ideal location as well as our courteous associates. We will be sure to share your kind compliments with Danielle. We appreciate your recommendation and look forward to your next visit. Sincerely, Hotel Management
The room was wonderful. Comfortable and roomy. The elevator was old and a little shaky. The breakfast was just coffee. No muffins or anything else. It would have been nice to have juice or milk for my son.
Business response:
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. However, we regret the disappointment you had with our grab-and-go breakfast. We appreciate your kind review and hope to welcome you and your son back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.