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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Nice hotel, crazy lady lives there but other than that it was good.
Business response:
Jasmine, thank you for choosing Extended Stay America. We appreciate your perfect rating and are happy to know you had a great stay. We value your feedback and look forward to your next visit. Sincerely, Hotel Management
The room I stayed in was a smoking room and I didn’t not ask for a smoking room. It smelled and the room overall didn’t look like it had been cleaned well at all. Towels were stained and hard. Stains on the tables and nightstand. I checked out early because I was not comfortable there at all.
Business response:
Thank you for sharing your feedback. We are sorry for the smoke smell you experienced in your room. We are a non-smoking hotel, and on rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. Also, your feedback has been discussed with our housekeeping team to ensure we are consistent with our service delivery. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Business response:
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Business response:
Tricia, thank you for rating your nice experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management
Get Away It was nice and quiet
Business response:
Yanique, thank you for selecting Extended Stay America on your getaway. We are thrilled to know you were able to relax to the fullest and enjoy each moment of your stay. It was a pleasure serving you, and we look forward to seeing you soon. Sincerely, Hotel Management
Hotel has a mask issue. Patrons and employees consistently not wearing mask. Interestingly there is a camers at the front desk recording and can showcase constant violation of law.
Business response:
Thank you for sharing your feedback. We are diligently navigating through COVID-19, and all feedback is appreciated as a valuable insight as to how we can enhance our precautions and improve our guests' experience. We would also like to clarify that we are closely following and monitoring all applicable state, county, and federal mandates and reacting appropriately in this fluid environment. Thank you for sharing your concerns and please be assured that we take our guests' feedback seriously. Sincerely, Hotel Management
It was good
Business response:
Cherie, thank you for being a guest at our property. It was a pleasure to know you enjoyed your stay and that you found your suite along with our service to be on par with your expectations. Your gracious rating is highly appreciated, and we look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management
Business response:
Tricia, thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.