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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
be careful Very unclean, stray hairs in the sheets Lobby and hallways visibly dirty Gaping whole in ceiling by my room (179) So embarrassing
Business response:
Jazmin, thank you for being our guest. We apologize you were disappointed with the cleanliness of our hotel and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team to ensure we are consistent with our service delivery. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Terrible TV channels cut in and out like bad sattelite reception. Wifi is terrible which they are aware of because they try and upsell a better wifi to you. Also there was a hole in my bathroom door. When i called the front desk they wanted to come inspect to make sure i didnt do it even tho i was in the room less than 20 minutes after checking in. No offer of compensation was made. This place is terrible if u are renting a suite and expecting comfort its more like a motel 6 with a fridge and half stove disgusting stains on ... read more
Business response:
Lilliann, thank you for being our guest. We are sorry for the cleanliness and maintenance issues you had in your room. Your feedback has been discussed with the appropriate team members to address the issues you outlined. We also regret your disappointment with our grab-and-go breakfast not being available due to the current circumstances. Please know that we have posted this information on the hotel website, so our guests can be aware while making reservations with us. Meanwhile, your comments concerning the Wi-Fi have been... read more
3rd party issue? They were over booked and we were not able to stay because we booked through a 3rd party. I never had this issue before.
Business response:
Thank you for your review. We are sorry we were unable to accommodate you this time and regret the difficulties you had due to third party reservations. We are reviewing this situation from our end to ensure we handle such incidents better in the future. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Great location but the property needs some updating. We could hear the other guests through the walls. Mattresses need to be upgraded. But for the price - that is on par.
Business response:
Thank you for being our guest. Although you liked our ideal location as well as affordable rates, we are sorry for not meeting all of your expectations. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. On behalf of everyone here, we invite you to revisit us for a much better experience. Sincerely, Hotel Management
The room layout is nice and the staff is super friendly but the room was dirty and did not appear to be cleaned, there was hair all over the shower, dirty sink, and dirty floors
Business response:
Emily, thank you for choosing Extended Stay America. We appreciate your positive rating and are glad to know you liked our cordial associates. However, we are sorry for the cleanliness issue you encountered in your room. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
The hotel was not the cleanest. Definitely not COVID clean! They were out of shampoo,lotion etc... It served its purpose, but couldn't wait to check out.
Business response:
Thank you for being our guest. Although you had an overall pleasant stay with us, we are sorry the cleanliness of our property was not up to your expectations. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. On behalf of everyone here, we invite you to revisit us for a much better experience. Sincerely, Hotel Management
Nice quiet and clean. Only thing i asked for smoking room just smelled like a cigar shop very strong smoke odor. Would definitely come back.
Business response:
Thank you for choosing Extended Stay America. We are glad to know you had a comfortable stay with us and liked our well-kept property. It was a pleasure having you here, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you for the positive rating. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
I did nt stay due to the hotel being full & hotels.com didnt tell me it was full when i booked my stay. Normally my stays at extended dtay is alright tho.
Business response:
Cherie, thank you for being loyal to our brand. We are sorry we were unable to accommodate you this time, and for the inconvenience you had with the third-party reservation. We are reviewing this from our end to ensure we handle such situations better in the future. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.