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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Carissa, thank you for taking the time to rate your experience at Extended Stay America and for giving us a terrific score. We truly appreciate your business, and we are delighted your visit here was spectacular. We hope to serve you again soon! Sincerely, Hotel Management
Horrible Took an extra $270 said for smoking that NEVER took place. Working with BBB to get my earnings back. Heard employees laughing in the back and thought it was funny to get over on me
Business response:
Menaja, thank you for sharing your comments. We regret your disappointment with the additional charges and are sorry if you detect any unusual behavior from our staff. We are reviewing the situation you described to see what went wrong. We hope you will consider coming here again for a better experience. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
One thing that wasn't good was that our original room wasn't ready for guests. I called the front desk, she apologized and quickly brought up new keys for another room which was in great condition. So it was made right, quickly
Business response:
It was a pleasure having you as our guest at Extended Stay America. We are delighted to know one of our front desk associates quick service was able to make up for the inconvenience you had and that you had a great stay with us. Thank you for being our guest, and we hope to see you here on your future trip. Sincerely, Hotel Management
Was not happy with the amount of cigarette smoke in the hallways - neither remotes in either room we stayed in did not work - no wash clothes in either room - didn’t know that we had to make our own ice until I asked about an ice machine - saw people coming in with laundry baskets to do the laundry - didn’t look like they were staying there. - Will never stay at another extended stay
Business response:
It was disheartening to know you did not have an excellent stay. We sincerely apologize for the inconvenience you encountered in the hallway and your room, which made your visit uncomfortable. Your feedback about the smoke smell and cleanliness issues have been discussed with the head of our housekeeping team to take the corrective measures moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Non smoking room request they tried to give me room twice that stank lik
Business response:
Margo, please accept our apologies for your unpleasant experience during your visit. We are very sorry the rooms allocated to you were not in good condition.'. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The room was clean overall. Not a bad experience. Great price and location.
Business response:
Ashley, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit and found us to be a great value. We are also glad you liked our great location and your spotless room. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Annette, thank you for your nice rating. We are glad you had a great stay and enjoyed all that we offer at our hotel. We look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management
Business response:
Ieisha , thank you for your nice rating. We are glad you had a great stay and enjoyed all that we offer at our hotel. We look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.