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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
YALL SUCK There was a burn hole in the sheets and the hallway smelled like wet paint. I requested a refund which literally took days to try and get and now I’m receiving an email from you guys , hotel.com, saying I’m getting my money and it’s going to the wrong card. I am completely done with this service and that hotel. I wish i could rate both of you a 0.
Business response:
Trianni, thank you for your review. We are sorry for the odor and cleanliness issues you encountered during your visit. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Kindly note, as the reservation is made through a third party website, any amendment needs to be routed through them. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Keyashia, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Natasha, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Business response:
We are glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Weekend stay Excellent stay staff was friendly, room was very clean and stocked with supplies. Definitely would stay again and have recommended to friends already.
Business response:
Betesha, we are happy you thoroughly enjoyed your stay at Extended Stay America, and we appreciate you recommending us to your friends. It is delightful to know you were impressed with our wonderful associates and your immaculate suite with the thoughtful amenities it offers. Thank you for your fantastic rating, and we look forward to hosting you again for another enriching experience. Sincerely, Hotel Management
Business response:
Angeleana, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Random night away from the house Great for the price
Business response:
Tiara, we appreciate you taking the time to post your review. It is our goal to deliver great value at a fair price and we like hearing that we have accomplished just that. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
Room could have been cleaner, but was otherwise just what I needed for a short trip. Staff was friendly and helpful. Location central for my needs - mall, restaurants and hospital closeby.
Business response:
Kate, thank you for selecting Extended Stay America while you were here on a short trip. We are delighted to know you were impressed with the service delivered to you by our courteous associates and that you found our location very convenient for your needs. Your comment for cleanliness will help us serve our guests even better moving forward. It was a pleasure serving you, and we hope to see you soon. Sincerely, Hotel Management
The property was littered in the parking lot. The room didn't have any amenities such as toilet paper so Etc I had to go back three times to get stuff that the staff should have had in there the room was dirty what stuff on the floor I would not recommend this place
Business response:
Thank you for your recent stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced and regret the inconvenience you had been through. We have discussed your comments with the appropriate team to ensure corrective actions are taken to improve our guest experience. Please give us an opportunity to deliver you a better visit in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.