Extended Stay America - Rochester - Greece

Business response:

Mary, thanks for evaluating your experience at our hotel. We are pleased to read you liked your room and had a comfortable stay with us. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management 

Business response:

Thanks so much for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America, and we look forward to your next stay! Sincerely, Hotel Management 

Business response:

Thank you for choosing the Extended Stay America. We are happy overall you had a good time with us, but we are sorry your sleep was disturbed by noise from the guest above you. Your feedback has been noted, and we are glad our team helped you to resolve the issue. Thanks again, and please see us again for a better experience. Sincerely, Hotel Management 

Business response:

Terri, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Regina, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. Your feedback in regard to our complimentary grab-and-go breakfast will be shared with our brand Leaders. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management 

Business response:

William, it’s nice to learn you enjoyed your stay with us overall. We realize our guests count on continuous access to our complimentary Wi-Fi, so we apologize for the problems you experienced. We thank you for being our guest, and we hope to welcome you back for a better-connected stay! Sincerely, Hotel Management 

Business response:

Darvin, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Leonard, thank you for staying with us. Although you liked your comfortable room, we are sorry for not meeting your expectations with our service. We value your feedback as it will help us improve our guest experience moving forward. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management