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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dont even waste your money because its a no go place.
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Will Never Stay Again It waa dirty hair in the frige on the stove and bathroom floor. They refuse to bring me dishes was made to go downstairs and bring them up myself.
Business response:
Crystal, thank you for your comments about your stay with us. We sincerely apologize for the cleanliness issues you encountered. We have steps in place to inspect every room after it has been serviced. We sincerely apologize if we missed something during this process. We are working with our housekeeping team to make sure this isn't repeated. It is our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
I wouldn’t advise anyone staying at this location. The employees weren’t professional and This place was not clean there was someone’s hair all over the floor, bathroom sink and underneath the covers. The kitchen refrigerator had an odor. There more to add. Also My Husband and I had to sleep on the chairs until we could check out and into a better place. The photos listed are deceiving.
Business response:
Theresa, thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate teams to improve our accommodations and services moving forward. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
The hotel oversold and did not honor my confirmed reservation.
Business response:
Thank you for choosing our hotel. We apologize for the reservation issues you encountered while you were here. Though we are confident these were isolated incidents; we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
The room was trashed, dirty towels, food in the bed, empty toiletries, garbage cans full, not even a cup for water in the room. We checked in at 11 pm and had to depart at 8am so we sucked it up but it was completely neglected.
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, ... read more
Clerk at front desk gave our name and key to two strangers who attempted to enter our room at 1 am, something fishy was going on, i dicidef not to call the police, did speak with manager and will also contact corp headquarters to make sure clerk is fired.
The staff was rude very rude my room was not put together dirty staff said they didn’t have time to clean it piss stained sheets on one bed ,beds were laying against wall I had to put them on frame there were no blankets nor linens in the room went to front desk they told me I had to make my Own bed this is not the service you expect when going to a hotel I do have video and will report this horrible stay unhappy
Business response:
Thank you for your review of your recent stay. We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience it caused. We are working with the appropriate team to make sure corrective actions are taken. We are also sorry you did not find our staff at their best. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this ... read more
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,127 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.