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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful experience Would give this hotel zero stars if possible. "Non smoking" room absolutely reeked, not the cleanest either...will not stay here again.
Business response:
The staff and I read your comments about your stay with us. Please know that we are sincerely sorry for the odor issues you experienced. In response to your feedback, I am working with our housekeeping staff to address potential problem areas and eradicate smoke odors. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Not bad for the price Just stayed overnight on the way to somewhere else. Management was friendly but the room had no dishes,glasses or silverware which is usual in an extended stay room with stove sink and microwave. We ate out of frozen dinner packages and that was fine
Business response:
Janet - I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the dishes is truly regrettable. We offer a customized kitchen experience, and the Guest Service Representative should have shared this with you upon check in. We are very sorry for your experience. To make sure this doesn't happen again, I am coaching the team to improve our communication during the check in process. Thank you very much for bringing this to our attention. We hope that you will g... read more
All floor cover with cigarette smoke no plates or spoons in the room this hotel make my travel horrible
Staff didn't make requested wake-up call, room needed maintenance, breakfast was too skimpy. Room was clean, staff checked initially to see that everything was okay.
Business response:
Your review for our hotel was recently brought to my attention. I sincerely apologize that we failed to meet your expectations. In response to your feedback, we will work to make sure we are responding to guest requests in a timely manner as well as clearly communicating our amenities during guest arrivals. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
No-frills...just sleep This is my go-to hotel in Rochester. Staff is nice, rooms are clean and location is good. Make sure to ask for cups, silverware and pots when you check in. You even get a small pack of dish washing liquid in your room!
Awful Experience The place has an unacceptable smell. It is dark, and my room was not cleaned. Awful experience.
Business response:
Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room was not cleaned properly. To uphold our company's high standards, I will be retraining our staff on our room inspection procedures. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Don't expect anything but a bare room. No amenities whatsoever! No kitchen stock, blow dryer, coffee maker, ice bin or even ice machine, water fountain, lobby restrooms, a few towels and 2 slivers of soap is what you get, that's it! Breakfast was a few frozen muffins, apples and coffee. No juice, milk, cereal, yogurt etc. Really a disappointment for the price paid.
Business response:
Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our amenities were not to your satisfaction. While we no longer keep dishes in guest rooms, these items, including coffee makers, are available upon request for no additional fee. Additional toiletries and hair dryers are available at the front desk. In response to your feedback, I am training our front desk staff to effectively communicate all we have to offer to our guests at... read more
get it together When we arrived we were told that we had two rooms but they made us contact Expedia to resolve it. When we got to the room we found that the air conditioning was broken They switched us to a Nother room but failed to reset her keys so we had to go back down to the desk to get the key reprogrammed not the way to start a vacation
Business response:
Your review for our hotel was recently brought to my attention. I sincerely apologize that the A/C unit was not working properly when you checked into your room. I also want to apologize for the added inconvenience that you experienced because you were not given new keys for your second room. To make sure this does not happen again, I will review this survey with my team. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Extended Stay America. We hope we have ... read more
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.