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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sticky floor Floors were sticky and dirty. (I got floor wet so I wiped it - paper towels were quite dark 😦.) Corners we’re not clean. Smoke smell was faint but present. Corridors were not clean as were entry ways in/out of building. Staff were friendly and helpful. Not full breakfasts. Take with you type.
Business response:
Leslie, thank you for being our guest. Although you were pleased with the service provided by our associates, we apologize for the cleanliness issues you encountered while you were here and for not meeting your expectations with our grab-and-go breakfast. Please be assured that we have shared your concerns with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We will also share your feedback with our Brand Leaders so they can use it while plan... read more
The property is not clean and some bad smells are came from the kitchen sink.
Business response:
Thank you for being a guest at our hotel and sharing the areas of development. A well-maintained property sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Your feedback is essential, so it’s been discussed with our housekeeping team. Please be assured that remedial steps are underway to ensure these problems don’t happen again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Manage... read more
I am a loyal customer to expedia and i booked through expedia and when i arrived to hotel it was already past midnight and i had a flight to catch the following morning and i was told there were no clean rooms and had to wait for hours and ended up not sleeping
Business response:
Thank you for reviewing your stay. We are sorry for the issue you encountered upon arrival and regret your good night’s rest was disturbed. We have shared your feedback with the appropriate team so that we can improve our service going ahead. We hope you will give us another chance, so we can make it up to you. Sincerely, Hotel Management
this place has goon way down hill since I was here They have a fridge, stove,microwave and lots of cubbards. no glass ware..no dishware, no ice. there isn't an ice machine in the building. couldn't find the remote and under the bed was a variety of stuff left behind by previous stays. Do not atay in room 303-------
Business response:
Thank you for staying at our hotel. We are sorry for the issues you encountered and regret our dishware policy was not explained to you upon arrival. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We ... read more
Never again Room reserved almost two months in advanced and they didn’t have it available for me when I got there. Was stuck in a smoking room for the first night. Cigarette smoke and residue in the air, irritated my eyes. Manager was minimal in helping. Thankfully the front desk person was able to assist me for the next two nights I of my stay. Will not return.
Business response:
Joseph, thank you for being our guest. We sincerely apologize for the mix-up with your reservation and the difficulties you encountered due to it. Though we are confident this was an isolated incident, we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
When we got there Room a mess. Clothes everywhere Dishes and beer cans everywhere. Staff was nasty. Told us to clean it up.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room and the poor service you received from our associates. Please be assured that we have shared your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We have also discussed your feedback with our associates to remind to our main goal is to provide outstanding customer care to our guests. We hope you will give us another opportunity t... read more
Run down property poorly maintained Run down property poorly maintained.
Business response:
Nelson, thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,127 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.