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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. We have no excuses to offer, but we extend our sincerest apology and want you to know that we are making adjustments and are working to deliver better stay going forward. We hope you will give us another chance, so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you a better experience. Sincerely, Hotel Management
The place was like a motel not a hotel at all. No real breakfast. Gave us a room that another person was in at first! The whole experience was sad. I should have just asked for a refund as soon as the first incident occurred.
Business response:
Thank you for your most sincere review regarding your stay with us. Your candor is appreciated, and we're sorry for the issues you experienced with our front desk. We have shared your comments with our team and corrective action has been taken. We apologize that we fell short in providing the excellent service you deserve. We hope you will give us another chance to prove ourselves and to show that we do take great pride in providing wonderful service to our guests every day. Sincerely, Hotel Management
We changed roons 3 tunes and they let some one in my room and they stole out of it
Business response:
Dear Guest, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Horrible! Will never stay there again! Hotel room was a MESS! Not sure the room was ever cleaned after the last person stayed, soap opened on the bathroom counter, crumbs on the counter, food and toys under the bed.... it was disgusting. Also at 430am we had our door banged on saying “let me in”, then the neighbors screamed “wrong door”.... seriously will NEVER choose this place again.
Business response:
Michelle, we apologize for not meeting your expectations for an exceptional stay and apologize for the cleanliness issue you encountered in your room. Your concerns are directed to our housekeeping team to ensure no guests experience the same moving forward. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
They stay was fine, my sheets and comforter smelt sweaty and they had stains on them as if they were not cleaned or changes. Inside of the shower had hair in the tub. I had to buy covers to sleep on the bed
Business response:
Thank you for your comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience... read more
Interesting concept of efficiency living. Not very clean, toilet stained and hairs on the bathroom sink
The outside of the hotel was beautiful, check in with the staff was fairly easy. I was not told at check in that I had to pick up my dishes from the front desk, so I went three days without eating utensils and bought my own coffee pot. The worst part about the room was there was a piece of wall pulling away from the wall behind the stove, the bathroom had a white glue ring on the floor where there used to be another toilet, the tub faucet leaked constantly no matter how hard I tried to get it to stop and the faucet itself wa... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,076 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.