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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NO. DONT STAY HERE! The entire Hotel smelt of pot and tobacco. The pillow smelt like someone’s dirty head. The room was over all…. Icky. The Air conditioner didn’t work. I felt the need to wash my clothes as soon As I returned home. The “Breakfast” in the am was coffee and granola bars and you had to walk through cigarette smokers to get to it. The entire first floor (lobby area) stunk of smoke. I was disappointed to say the least. 142.00 and we couldn’t wait to get the hell out!
Business response:
Thank you for your recent review of your stay at our hotel. We were sorry to read your comments, and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; without... read more
I already sent a survey in - do you not read them? AVOID THIS DUMP LIKE THE PLAGUE!!
Business response:
David, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Smells like smoke in none smoking rooms. People bbq in parking lot. Drinking in parking lot. People partying in parking lot.
Business response:
Thank you for the candid review. We regret not meeting your expectations and apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Beware - we books 2 rooms on 2 separate reservations on Expedia. The night before the corporate reservations even offered to book the room while I spoke to him and instead I booked on Expedia. We arrived around 8:30pm after traveling about 10 hours that day and were told that no rooms were available at all. No communication UNTIL we walked in. We had to travel another 1.25 hours east to find two more suitable rooms. No compensation by the hotel. Only a sad bearer of bad news. I felt sorry for her.
Business response:
Thank you for taking the time to review your stay. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
when you book online a week in advance, drive 900 miles and just want to crash DON’T come here. i show up at 10PM and they sold my room. i had to drive another 125 miles to get a room in syracuse. btw, the place is a looks and smells like a urinal at rich stadium.
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,169 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.