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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was the most horrible i have ever experienced. Could not sleep called the front desk tons of times for people above us being loud banging jumping fighting and nothing got done about it
Business response:
AnaMaria, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The place was not that clean. Our door didn't close properly. The breakfast is just a coffee/tea bar, no sit down space. The remote control for the television didn't work, even when I got a replacement from the front desk. The room had nothing in it for the kitchen; no coffee maker, no cups.
Business response:
Thank you for taking the time to review your stay with us. We are sorry about your experience and have brought this to the attention of our housekeeping for review and action. Your concerns regarding the door and remote have been shared with the maintenance team to fix it immediately. Please note, kitchenware is available at the front desk to ensure cleanliness. We also regret the inconvenience you experienced at the time of breakfast. We hope you will give us a second chance to deliver the type of experience you should alwa... read more
The room was somewhat dirty. Things were broken. I returned to my room later in the evening to find a Random pool of water in front of my toilet. There was a leak somewhere and it didn’t stop dripping. This made the sink vanity wet as well as the washcloths. The ceiling paint was peeling away above the shower.
Business response:
Thank you for the feedback. We truly apologize for the many difficulties you faced during your stay with us. The housekeeping team and maintenance team has been made aware of the in-room problems you described and we will ensure these are taken care of. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Business response:
We deeply regret that we failed to deliver the exceptional stay you deserved. We want to extend our sincerest apology and let you know that we will use your feedback to be more diligent going forward. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
Do Not Recommend - Extremely Disappointed Check In - 2 people before me did NOT get their book & confirmed rooms. The first lady had an unclean room & they could not accommodate her - there was an argument between the lady & hotel receptionist befotlre the lady walked out very upset. The second gentleman had no room even though he reserved one and had an email confirmation. My turn - my reservation was there & I was immediately given my room. Room Condition - our room was NOT cleaned & completely DISGUSTING! Cigarette ashes ... read more
Business response:
Michelle, thank you for your review. We apologize for the cleanliness issues you experienced in your initial suite, but we are glad our staff provided you with another suite. Our housekeeping team has been informed and will take the proper action to prevent a future occurrence. We do appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Management
The room was not clean. Door handles were filthy. Front desk personnel was a bit sassy. Alot of suspicious characters walking around. Did not feel safe. Very icy parking lot. Was not salted.
Business response:
Thank you for your comments. We are sorry for the cleanliness issue you encountered in your room. We have shared your feedback with the housekeeping team to be more diligent in their efforts so that this does not happen again. Also, we regret that you did not felt completely secure at times. The security and safety of our guests and their belongings are of utmost importance to us, and we also work very closely with the local Police Department to keep all of our this safe and security during their stay. We hope you will consi... read more
Very disappointed in this motel. Will never stay again. Bed was uncomfortable and nothing was supplied unless asked and even then it was limited. Very unclean kitchenette.
Business response:
Thank you for being our guest. We regret your disappointment with our hotel policy and are sorry for the cleanliness issues you faced in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We also apologize for the difficulties you experienced with the comfort of your bed. We will follow up on your concerns to ensure we are well poised to serve our future guests. Please consider giving us another opportunity to provide you with the exceptiona... read more
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,127 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.