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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
For the price it was fine, but bedding was scratchy and uncomfortable, very dated room, supposed to have a continental breakfast and it was not available "we are out of everything".
Business response:
I appreciate you bringing your experience to our attention. Please accept our most sincere apologies for the uncomfortable bedding. I discussed your comments about the bedding and grab-and-go breakfast to my supervisors so we can be informed when buying new items in the future. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Look for another hotel Friendly staff dated hotel. No maid service. I was there 4 nights. No access to a computer.
Ok nice hotel I really would of like for them to clean my room
Business response:
Thank you for your recent review of your stay. I am sorry to hear that your room was not cleaned during your stay. I will coach our team members about explaining to guests that we provide cleaning service once a week without charge, to ensure that an experience like yours does not happen again in the future. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your expe... read more
Decent but very forgettable The night clerk was disappointing...not in uniform, wearing a tank top revealing way more than should be seen. She didn't give me the bag that had been left for me. The bed was pretty uncomfortable. Only one staff member was genuinely friendly. The rest seemed to tolerate having customers. One even watched me use my foot to try to open the front doors while my hands were full with bags...just watched, didn't offer to open the door. The person was actually trying to go out the same doors. Once I go... read more
Business response:
Thank you for providing us with details about your stay. I was disheartened to read that you were not provided with the service you deserve. I know our team is capable of much better service. Please accept our apologies. In response to your feedback, I am going to retrain the staff. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
'No smoking' room reeked of smoke. My 'no smoking' room reeked of smoke. When we checked out, our clothing too stunk of smoke. I am allergic, my repetitive sneezing came back. The couch mattress with the large (size of the mattress) stain was repulsive.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that the non-smoking room you reserved smelled of smoke. To make sure this doesn't happen again, I am going to coach our staff to inform management if they clean a room that smells of smoke. It is completely unacceptable that your room did not meet ESA standards and for that I want to apologize. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us ... read more
First room had a toilet that had no water in it. Second room had poor air conditioning. Comfortable bed, small tub for showering. Probably will find a better hotel on my next visit.
Business response:
Thank you for taking the time to write a review of your stay. The poor working conditions of the two rooms you described is unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am going to thoroughly inspect every room. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Very clean, comfortable room staff was friendly, good stay, will definitely stay here again, good value for the price
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.