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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This location is under a much needed renovation but they should consider closing during the process. It is dirty from the remodeling. It smells and is way overpriced for its current condition
Business response:
Thank you for choosing our hotel for your recent stay. We apologize for the issues you experienced due to our renovations. We understand your frustration with all of the dust, etc. that occurs with a construction project. We hope you that you will consider a return visit to our hotel when the renovations have been completed to experience our renewed and refreshed hotel firsthand. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
There was severe flooding and standing water on the 3rd floor. Room smelled of smoke even though we requested non smoking. Room looked grungy and old over all.
Business response:
Thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, Hotel Management
The room smelled, the carpet under the air conditioner was wet. No one replaced towels, etc. even though we stayed for two nights. I realize there was construction going on on the first floor, but maybe do not use those rooms on that floor. We walked over extension cords and dirty carpeting.
Business response:
Thank you for being our guest. We apologize for the inconvenience you had due to the on-going renovation and the difficulties you encountered in your accommodation. Please be assured that we have discussed your feedback with our housekeeping and maintenance teams for review and action. Also, know being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. We hope you will give us another chance to provide you with a much-improved... read more
Good location, easily accessible. Staff was friendly who accommodated our request to provide a room on the ground floor. Unfortunately, the floor we were put in was under major renovation and living there felt like living in an under construction hotel with rooms next stripped bare open. and hallways covered with construction tarp and material. As advertized on expedia, there was NO continental breakfast. Overall property created a very poor impression and disappointing experience and certainly not value for money.
Business response:
Thank you for sharing your feedback. We are sorry that your stay was while our renovations were underway and that you had to endure the dust and noise that construction can cause. We are very excited about the plans for our new hotel and would love for you to come back and experience the final results. Thank you for the review. Sincerely, Hotel Management
When I went to check in, was told the motel was closed for the past 3 days (sprinkler leak). Asked why no one told us this prior to showing up at the motel. Was told their power was out until that day. They did finally allow us to check in as the onsprctor said that the repairs were OK, but was very disappointed that we did not hear anything until after a 8 hour drive
Business response:
Thank you for the review of your stay. We are sorry you were not communicated about the repairs going on in our hotel and regret the inconvenience it caused. On a positive note, we are happy we could accommodate you for an overall comfortable stay. We understand your frustration and regret the inconvenience caused. Once again, thank you, and we hope this incident would not prevent you from staying with us back in the future. Sincerely, Hotel Management
Business response:
We deeply regret that we failed to deliver the exceptional stay you deserved. We want to extend our sincerest apology and let you know that we will use your feedback to be more diligent going forward. We hope you will give us another chance so we can make it up to you.
Blood on beds , hair all over, very dirty,had to stay somewhere else for the safety of my family also smelled heavily of smoke in a non smoking room
Business response:
Brendan, thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor and for the cleanliness issue you encountered. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,076 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.