This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I asked for a Studio room non-smoking,what I seen online is different in person wasn’t expected to have any problems here half done housekeeping work I had to clean my own room.to make my self a comfortable with my stay,
Business response:
Jeneva, thank you for taking the time to review your visit to our hotel. We are truly sorry your suite was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. We will be taking steps to ensure oversights such as this do not happen again. We hope you will consider giving us a second chance the next time you are in our area. Sincerely, Hotel Management
When I checked in they had gave my smoking room away and I pay for a smoking room and I was given a non-smoking the room was not very warm the heat kept going on and off it's winter time here in Rochester New York so it's cold the bathroom was okay clean
Business response:
We are sorry for not being able to provide you with the suite of your choice. Furthermore, we also apologize for the maintenance issue in the suite you occupied. We will share your comments about the HVAC unit with the maintenance team for their review and action. It is never our intention to cause any discomfort to our guests, and we hope to host you in the future. Sincerely, Hotel Management
Truly sucked 100% There were 3 major problems: 1- I specifically paid more for a studio with a kitchenette. Yet my room didn't have a microwave oven in it, 2- Despite getting a kitchenette, the receptionist didn't tell me I needed a kit with all the cookware, plates and utensils so I had to go and get them from the lobby. 3- Then the biggest problem was the heat didn't work in the room in January in the northeast. So I had to leave and find another hotel with a heated room. Yet somehow they still charged my card and it seems... read more
Business response:
Mark, thank you for being our guest. It was disheartening to read about your stay. We apologize for not explaining our kitchenware policy on arrival and the maintenance issue you had in your suite that led you to leave earlier than expected. We will share your comments with the heads of our front office and maintenance teams to take appropriate actions. Kindly note, financial inquiries on reservations made through a third-party booking site, must be made through them, and we suggest you contact them directly. We appreciate y... read more
Business response:
Keith, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Felt like I was in a pay by the hour hotel When I entered the hotel the front lobby has no lobby/waiting area so you are right on top of people. The type of clientele leaves much to the imagination. The clerk behind the desk was pleasant enough. The entire hotel smelled of weed. The room had a kitchen and the fridge had mold on the outside and a long black hair hanging from the door. Not to mention the stove that had flat tops for burners that were rusted out. On a positive note I didn’t see bugs and the bed was comfortable ... read more
Business response:
Jean, thank you for your review. We are very disappointed that we failed to deliver the exceptional stay you deserved and apologize for not living up to our commitment to clean, fresh accommodations during your visit. Your feedback will be shared with our housekeeping team for review and action. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,127 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.