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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice People but wont be back Had to move to 2 different rooms. Charged me double. The people were nice. They seem overwhelmed with the maintaining of the property. Loud people. Fire alarms going off nightly. Luckily my guests found the humor in the whole thing. If you are looking to save money, the place I guess serves its purpose. I would not book this place for someone else.
Business response:
Darryl, thank you for being our guest. We truly regret the inconvenience you had during your stay. We are sorry for being unable to deliver excellent service and the noise issues that impacted your visit. We will utilize your comments to enhance our guest experience. We are also sorry for the billing-related concerns. If you have any queries, please feel free to get in touch with our associates at the front desk. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel... read more
Worst place to stay It was the most disgusting place I have ever stayed changed rooms because the first one wasn’t even clean pee still in the toilet and the second room had a smell the janitor that was cleaning was unprofessional and dressed inappropriately will never stay again!!!
Business response:
Angelica, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our rooms, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Room was smelling with cigarette
Business response:
Thank you for being our guest. We are sorry for the smoke smell you encountered in your room and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
My husband and I have spent two different week long stays at this same facility about 7 years ago when our house closing was delayed, so we are familiar with the quality that USED to be this facility. This past weekend, however, my sister and I were put into a room with a wildly dripping tub faucet, filth that bubbled up out of the drain when we ran the shower, someone else’s hair on the walls, a filthy bathroom ceiling, sticky floors, toilet parts on the floor behind the toilet, and chipped plaster on the walls of the room,... read more
Business response:
Thank you for your comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experienc... read more
I definitely don’t recommend this hotel. It was so smelly (smoke smell) the tub had hair all over it.
Business response:
Thank you for sharing your comments. We sincerely apologize for the issues you encountered in your suite. We will discuss them with our housekeeping associates to deliver fresh and spotless accommodations. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
First the plus's: This hotel is in a location with lots of things around like restaurants and stores. The property is back from the road so it's fairly quiet from road noise. Now the negatives: The public spaces (lobby and elevator) are dirty. The room itself was dirty. Stain on the sheets. They put me in a smoking room without asking me. I didn't notice at first and settled in but then the smell started to bother me after it was too late. Furniture was beat up. Stains on the carpeting.
Business response:
Thank you for sharing your feedback with us. We apologize for the cleanliness issues you encountered. We will discuss your comments with our housekeeping associates to take corrective measures. We are also sorry for being unable to offer you the suite of your choice. Counting on your kind generosity to accept our apologies, we hope you will allow us to serve you again. Sincerely, Hotel Management
Dirty bloody sheets rude and nasty staff we were suppose to be in a non smoking 🚭 room and got smoking it was terrible
Business response:
Thank you for your review. We sincerely apologize for the cleanliness issue you encountered and sorry for the unsatisfactory service you received during your stay. These issues will be addressed with the appropriate teams to prevent them from occurring again. We appreciate your business and hope you will consider staying with us once more so we can provide you with the hospitality you should have experienced on this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,169 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.