This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was trashed, dirty towels, food in the bed, empty toiletries, garbage cans full, not even a cup for water in the room. We checked in at 11 pm and had to depart at 8am so we sucked it up but it was completely neglected.
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, ... read more
Clerk at front desk gave our name and key to two strangers who attempted to enter our room at 1 am, something fishy was going on, i dicidef not to call the police, did speak with manager and will also contact corp headquarters to make sure clerk is fired.
The staff was rude very rude my room was not put together dirty staff said they didn’t have time to clean it piss stained sheets on one bed ,beds were laying against wall I had to put them on frame there were no blankets nor linens in the room went to front desk they told me I had to make my Own bed this is not the service you expect when going to a hotel I do have video and will report this horrible stay unhappy
Business response:
Thank you for your review of your recent stay. We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience it caused. We are working with the appropriate team to make sure corrective actions are taken. We are also sorry you did not find our staff at their best. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this ... read more
The room smelled with cigarettes, Smoke detector was hanging out of the ceiling,Too many noises from the rooms, Not happy with the breakfast and the area where they had it The Commode was dirty and we had ask the reception to send someone to get it cleaned /but still it wasn’t cleaned properly Will never visit again
Business response:
Dear Cathy, Thank you for being our valued guest and for reaching out to us with your review. We are so sorry for the disappointing stay and for the issue you observed with the smoke detector in your guest suite. We have our engineering team doing a full inspection of all our suites as a precaution. Thank you for letting us know and we look forward to speaking with you. Sincerely, Hotel Management
The only thing I benefited from staying at this hotel was the surrounding restaurants to eat at and the stores.
Business response:
Thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Unpleasant stay! Cigarette smell in the room. Nobody cleaned the room, very poor breakfast, very noisy due to a lot of fans running on full power in the hallway. Most likely never going there again.
Business response:
Marian, thank you for your review. We apologize for the smoke smell you experienced in your accommodations. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the odor. We're also sorry for the noise you encountered while you were here. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you dese... read more
Entire property smelled like mold. There is no actual lobby or place for breakfast just the hallway with the front desk. TV was disconnected in the room and the kitchen had virtually no supplies. While we were at dinner the fire sprinklers went off and flooded the hallway. Apparently this was not the first time that week. When the hotel finally got around to cleaning the water it was 2 AM so nobody could sleep. Apparently the hotel is under construction as workers were in the parking lot All night eating and drinking. Three ... read more
Business response:
Tony, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more enjoyable experience for every guest entering our doors. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,076 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.