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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Went into room the garbage hadn’t been taken out and the floor was wet around toilet
Business response:
Adams, thank you for being our guest. We apologize for the housekeeping service issue you encountered in your room and regret the inconvenience caused. Your feedback has been discussed with the appropriate team members to ensure this never happens again. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Don’t Stay Here I would never recommend this hotel to anyone and have no intention of ever staying here again. Our bathroom was dirty, shower had mildew when we checked in, the towels and bedding had hair/pubic hair in them. Customer service was non existent. Complained each time we had to exchange towels and were told: “well it’s not our hair”...my daughter and I both have short ORANGE hair...hair in towels always long and black. There was a full kitchen with no pots or pans, dishes or cups. Never told they have available i... read more
Business response:
Thank you for reviewing our hotel. We apologize for the service issues you encountered while you were here and the disappointment it caused. Your feedback has been shared with the appropriate team members to ensure we are diligent in our efforts going forward. We also regret the noise and the smoke smell you experienced. On rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. Meanwhile, we have alerted our maintenance staff and internet servic... read more
Business response:
Scott, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Tahir, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Book smoking room and it was confirmed then I get to front desk and the say the have kno more smoking rooms, I think they shouldn’t let people book reservations if they not going to reserve rooms had to go outside and that’s not wat I paid for it’s 10$ extra for smoking room
Business response:
Terrick, thank you for being our guest. We are sorry we were unable to accommodate you in the room you booked and regret the inconvenience caused. We are reviewing this situation to see what went wrong so we can avoid this in the future. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Ac did not work and hidden charges on pets. Could not sleep.
Business response:
Thank you for your comments. We are sorry the HVAC unit in your room was not working. We will share your comments with the maintenance team to review and fix it immediately. We would have loved the opportunity to resolve this problem while you were here and would have moved you to another room upon request. We hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, Hotel Management
Fridge was disgusting When opened it there was a hair. Outside of fridge was nasty n stained. Room smelled.
Business response:
Suzie, thank you for your comments. We are sorry for the disappointing stay you had and regret the cleanliness issue and smoke odor you encountered in your room. We will be sure to share your feedback with the housekeeping team to make sure this room receives a deep clean so we can prevent this from happening again. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I got bit by bed bugs room 330. Room looked cleaned but again, I got bit by bed bugs. They manager was supposed to contact me and I still haven’t heard anything yet. They didn’t even offer me a refund after I told them I got bit by bed bugs. I have pictures and videos to prove it. All they said was a manager will contact you and it’s been 5 days already. Will NEVER stay there again.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Business response:
Ryan, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,127 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.