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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I checked out after the first night because the place was so disgusting. They said no refund because I booked it through Expedia. There was a crack pipe in my room and the whole place was treated as a half way house
Business response:
Thank you for taking the time to write a review of your stay. We apologize for the issues you experienced and regret to learn that you left us earlier than expected. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
The hallway and the elevator smell bad
Business response:
Thank you for being a guest at our hotel. We sincerely apologize for the issue you experienced in the hallway and the elevator. We will follow up on your concerns with our housekeeping team to ensure we are well poised to serve you better during your next stay. We hope you accept our apology and allow us to regain your trust. Sincerely, Hotel Management
It had a bed. It was not clean. The rooms were very dirty. The floors were not f by vacuumed. The counters were sticky from not being cleaned. The bathroom was very dirty.
Business response:
Thank you for taking the time to post your thoughts about your recent visit. We apologize that steps were missed in the preparation of your room, and we want to assure you this has been addressed. We only wish we had the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Hard NO This hotel is a disgusting. Stayed three nights, and not as much as a vaccummed corridor. Notwithstanding expecting cleanliness to meet Covid expectations, this hotel doesn't meet public park standards. NOTHING is clean. Corridors are smoke filled. Just awful.
Business response:
Stephen, we are very compassionate to the frustrations you experienced due to the current circumstances. Our guests' safety is always a high priority, and our staff has been working diligently to ensure all guidelines are being followed. Therefore, we are disappointed if something was overlooked. We take your concerns seriously and will promptly address them with the appropriate individuals. Thank you for your patience during this time, and we hope you will consider revisiting us on your next visit to the area. Sincerely, Ho... read more
Beyond Horrendous The absolute worst hotel experience I have ever had. We should have turned around and walked right out! Very sketchy. People screaming all night long- a domestic violence situation where the police had to be called at 3am, tremendous stench of the weed and the grossest clientele. Makes the fact that wifi never worked seem inconsequential.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more wonderful experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Staff didn't check me in all the way so the room they put me in was showing that it was open. They then sold my room with me and my daughter in it to another couple who came in my room in the middle of the night. Its COVID, and i should sue you just for safety purposes. When i complained to the manager , he gave me the runaround and was supposed to give me a certificate of be our guest and told me to pick it up at checkout. He was nowhere to be found and i was told it would be mailed, i still haven't gotten it. Property was ... read more
Business response:
Thank you for sharing your concerns in the detailed feedback. We regret what had transpired. We take comments like yours seriously and assure you to discuss this with our team. We will also discuss your comments about the cleanliness issue and key cards with the teams involved. We hope to deliver a better experience on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,169 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.