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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled with cigarettes, Smoke detector was hanging out of the ceiling,Too many noises from the rooms, Not happy with the breakfast and the area where they had it The Commode was dirty and we had ask the reception to send someone to get it cleaned /but still it wasn’t cleaned properly Will never visit again
Business response:
Dear Cathy, Thank you for being our valued guest and for reaching out to us with your review. We are so sorry for the disappointing stay and for the issue you observed with the smoke detector in your guest suite. We have our engineering team doing a full inspection of all our suites as a precaution. Thank you for letting us know and we look forward to speaking with you. Sincerely, Hotel Management
The only thing I benefited from staying at this hotel was the surrounding restaurants to eat at and the stores.
Business response:
Thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Unpleasant stay! Cigarette smell in the room. Nobody cleaned the room, very poor breakfast, very noisy due to a lot of fans running on full power in the hallway. Most likely never going there again.
Business response:
Marian, thank you for your review. We apologize for the smoke smell you experienced in your accommodations. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the odor. We're also sorry for the noise you encountered while you were here. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you dese... read more
Entire property smelled like mold. There is no actual lobby or place for breakfast just the hallway with the front desk. TV was disconnected in the room and the kitchen had virtually no supplies. While we were at dinner the fire sprinklers went off and flooded the hallway. Apparently this was not the first time that week. When the hotel finally got around to cleaning the water it was 2 AM so nobody could sleep. Apparently the hotel is under construction as workers were in the parking lot All night eating and drinking. Three ... read more
Business response:
Tony, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more enjoyable experience for every guest entering our doors. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
This location is under a much needed renovation but they should consider closing during the process. It is dirty from the remodeling. It smells and is way overpriced for its current condition
Business response:
Thank you for choosing our hotel for your recent stay. We apologize for the issues you experienced due to our renovations. We understand your frustration with all of the dust, etc. that occurs with a construction project. We hope you that you will consider a return visit to our hotel when the renovations have been completed to experience our renewed and refreshed hotel firsthand. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
There was severe flooding and standing water on the 3rd floor. Room smelled of smoke even though we requested non smoking. Room looked grungy and old over all.
Business response:
Thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, Hotel Management
The room smelled, the carpet under the air conditioner was wet. No one replaced towels, etc. even though we stayed for two nights. I realize there was construction going on on the first floor, but maybe do not use those rooms on that floor. We walked over extension cords and dirty carpeting.
Business response:
Thank you for being our guest. We apologize for the inconvenience you had due to the on-going renovation and the difficulties you encountered in your accommodation. Please be assured that we have discussed your feedback with our housekeeping and maintenance teams for review and action. Also, know being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. We hope you will give us another chance to provide you with a much-improved... read more
Good location, easily accessible. Staff was friendly who accommodated our request to provide a room on the ground floor. Unfortunately, the floor we were put in was under major renovation and living there felt like living in an under construction hotel with rooms next stripped bare open. and hallways covered with construction tarp and material. As advertized on expedia, there was NO continental breakfast. Overall property created a very poor impression and disappointing experience and certainly not value for money.
Business response:
Thank you for sharing your feedback. We are sorry that your stay was while our renovations were underway and that you had to endure the dust and noise that construction can cause. We are very excited about the plans for our new hotel and would love for you to come back and experience the final results. Thank you for the review. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,127 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.