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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Run I’d get this off your hotel choices, whole place reeked of smoke. Had to switch rooms bc it stunk of weed, but they complied. Then we saw refrigerator, dirty and gross. Called for ice, no ice in building.. bathroom had a patch job on ceiling that was flaking...tv was analog with minimal choices. Forget breakfast, was plastic covered stuff. Homeless man outside with his gear, and the whole front door was covered with cardboard where it was shattered. As we left. Woman was complaining that her room was robbed. I have no pr... read more
Business response:
Thank you for letting us know about your recent stay and the issues you experienced with your room. We only wish we could have addressed these issues while you were here so you didn't leave the hotel with a negative impression. Our housekeeping and engineering associates work hard to make sure all of our rooms are spotless and in good working order. We appreciate your honest feedback and will make the necessary adjustments to prevent this from happening in the future. We hope you will consider staying with us again. Sincerel... read more
The room was dirty and dingy. The smell of cigarette smoke was terrible!!! It wasn't until I checked in that I was informed that there is NO room cleaning for stays under 7 days. Elevator for gross and dirty along with the room.
Business response:
Thank you for sharing the specifics of your stay. We apologize for the cleanliness issues you encountered in your room and for the inconvenience you had due to our hotel policy. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. Also, know being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. We hope to see you again and have the opportunity... read more
Very smelly...smell pf smoke was overwhelming ...rooms run down...staff ok..we actually did not end up staying..cancelled and went somewhere else
Business response:
Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
I didn't like this property at all and not safe for the family
Business response:
We are sorry as you felt unsafe when staying here. We take the safety of our guests and employees very seriously. Kindly know, our team is well trained to handle any situation and maintains a good environment. Please give us another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Business response:
Keyon, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. We have no excuses to offer, but we extend our sincerest apology and want you to know that we are making adjustments and are working to deliver better stay going forward. We hope you will give us another chance, so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you a better experience. Sincerely, Hotel Management
The place was like a motel not a hotel at all. No real breakfast. Gave us a room that another person was in at first! The whole experience was sad. I should have just asked for a refund as soon as the first incident occurred.
Business response:
Thank you for your most sincere review regarding your stay with us. Your candor is appreciated, and we're sorry for the issues you experienced with our front desk. We have shared your comments with our team and corrective action has been taken. We apologize that we fell short in providing the excellent service you deserve. We hope you will give us another chance to prove ourselves and to show that we do take great pride in providing wonderful service to our guests every day. Sincerely, Hotel Management
We changed roons 3 tunes and they let some one in my room and they stole out of it
Business response:
Dear Guest, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,127 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.