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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Continental Breakfast very limited... Great service and room. Only complaint is the "grab and go" breakfast. We were expecting a continental breakfast when booking the room but it was basically coffee, fruit, cereal bars and packaged muffins. Great for those who like that "grab and go" stuff but not so great for those expecting a more traditional continental breakfast (bagels, toast, cereal, juice).
Business response:
Thank you so much for posting a review of our property. Please accept our apologies that our grab-and-go breakfast was not to your expectations. Still, I am proud of our staff for providing excellent service and a great room. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
non-service hotel horrible bed-I am still hurting no service-no room cleaning, no wakeup call free breakfast was a joke like camping out for $100/night
Business response:
Your review for our hotel was recently brought to my attention. I sincerely apologize that our amenities were not explained during check-in and that our mattresses were not to your satisfaction. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will be speaking to upper management about upgrading the mattresses to ensure that future guests have a comfortable sleep. Additionally, I will be co... read more
Nice place to stay, but can't live there! The staff was above and beyond friendly. Very pleasant in dealing with me. Only issue I had was the room. I requested a non-smoking room which is what I was given, but the room wreaked of smoke. The staff attempted to spray Fabreeze, but no effect. Everything was fine except for that. The room was nice, but I was under the impression that there was supposed to be pots, dishes, etc. But there was nothing there. How was I supposed to use the stove top if there is no way to cook?
It worked for the short time . I don't care to write more thank you
Business response:
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that we could provide a home away from home experience. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Hard to find, poor parking Hi i drove past this place 4 times, bad location, the parking lot looked horrible with loose stone and trash
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies that the grounds were not as clean as expected and for the difficulties in finding us. We have since conducted a thorough spring cleaning of our lot and grounds and appreciate you bringing this to our attention. Still, we are happy to know that we were able to locate us and that the rest of your stay met your expectations. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
good hotel Its a good hotel, clean rooms. Very at tentative staff. Good for the money but o wish the extended stay perks offered more future stay discounts versus coupons to Papa Johns. Otherwise, good choice for a clean, quiet, no frills hotel.
Hotel Review My hotel electronic key had to be renewed almost every day. It was a pain when you get out of the car when is raining or snowing to find out your key card dosen't work. Back in the car to drivr to the main enterence to get the card updated, back in the car to drive back to my enterence to go to my room. The hair dryer did not work but I did not report it to management. The hotel location was very good, close to everything. Room rate was fair. I will probably stay there this summer when go back up there to visit.
Business response:
The feedback provided in your review is much appreciated. I am sorry to hear that you key was not functioning properly. In response to your feedback, I am working with the maintenance engineer to ensure our locks are in good working order. Thank you very much for bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.