Extended Stay America - Rock Hill

Business response:

Dear Guest, Thank you for staying at Extended Stay America and posting your kind remarks. We love hearing how warmly April welcomed you; her commitment truly defines our commitment to delivering impeccable service! However, we are sorry about the unexpected alarm during your stay; we understand how disruptive that must have been. We will review this internally to ensure an enhanced stay for future guests. We hope to welcome you back soon for an even better visit next time around!Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the absence of a hair dryer in your room. Your comfort is important to us, and we understand how this may have affected your stay. We will review this with our team to ensure better consistency in amenities moving forward. We appreciate your understanding and hope to have the opportunity to serve you again with an improved experience.Sincerely,Hotel Management 

Business response:

Thank you SO VERY MUCH for the Expedia rating, it helps us improve and stay in strong standings with Expedia!! Can we ask one more favor? you should have received an emailed survey from Extended Stay our Corporate team, do you mind taking a few minutes to complete it, and rate us ALL 10s? be advised it may hit your "junk" folder of your inbox-we're trying to get that fixed with the IT team! Again thank you for your business!!!!! 

Business response:

Dear Guest, It is heartwarming to read your review of your recent stay at Extended Stay America. Providing impeccable service is one of our main goals, so we are thrilled we made this happen for you. Your comments will be shared with our team, and we appreciate your recognition. Thank you for being our guest; we hope to welcome you back on your next trip to the area! Sincerely,Hotel Management 

Business response:

Thank you SO VERY MUCH for the Expedia rating, it helps us improve and stay in strong standings with Expedia!! Can we ask one more favor? you should have received an emailed survey from Extended Stay our Corporate team, do you mind taking a few minutes to complete it, and rate us ALL 10s? be advised it may hit your "junk" folder of your inbox-we're trying to get that fixed with the IT team! Again thank you for your business!!!!! 

Business response:

Dear Guest, It is wonderful to know your time at Extended Stay America was so fantastic! We take great pride in providing top-notch service for all of our guests, and your praise for our team has greatly encouraged our dedicated staff to continue exceeding our guest's expectations.We look forward to hosting you again soon so we can share another splendid experience with you.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America! We're glad to hear you felt safe during your stay. Providing our guests with a secure and comfortable environment is a top priority, and we genuinely appreciate your feedback. We look forward to welcoming you back soon for another enjoyable visit.Sincerely,Hotel Management