Extended Stay America - Rock Hill

Business response:

Dear Guest, We appreciate your feedback. It is good to know that your overall stay was pleasant. It was our pleasure hosting you, and we hope you will return any time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Dear Guest, Our entire team here at Extended Stay America would like to thank you for the generous comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. Our goal is to create a loyal customer who will return at every opportunity! Thanks again for your review, and we hope to welcome you back the next time you travel to the city. Sincerely, Hotel Management 

Business response:

Hi Andrew!! Thanks so much for the amazing review, we'd like to ask if you would complete the CORPORATE sent survey, that went straight to your email address you provided at check in and rate us all 10s there? 

Business response:

Dear Guest, Thank you for your feedback! We’re delighted to hear that your check‑in experience was smooth and enjoyable. Providing a welcoming and efficient arrival is always our goal, and we’re glad we met your expectations at Extended Stay America. We look forward to hosting you again soon for another great stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback regarding your recent stay with us. We are truly sorry to hear about the condition of the kitchen and bathroom, as cleanliness is our utmost priority. We will address this matter with our housekeeping associates to ensure this does not happen again. On a positive note, we appreciate that you found the room spacious and enjoyed the convenience of our check-in process. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Si... read more

Business response:

Dear Guest, Thank you for taking the time to share your experience; we love that you could join us. We know how small details add up to make a significant impact on our hotel's overall impression. Therefore, we regret that your stay was not the seamless visit you deserved. We would love another opportunity to bestow the hospitality we customarily provide. Thank you again for your feedback on Extended Stay America, and we hope to see you soon. Sincerely, Hotel Management 

Business response:

Hi and BIG THANK you for the great review!!! we were wondering if you would take a moment and complete the CORPORATE sent survey, that went to your email address at check in and rate us all 10s there as well? 

Business response:

Dear Guest, Thank you for sharing your feedback. We are glad to hear that you found your stay comfortable. However, we apologize that the breakfast offerings did not meet your expectations and that service was lacking during checkout. We regret that we fell short in these areas. Your comments will be shared with our team to ensure improvements are made as we move ahead. We appreciate your patience and hope to have the opportunity to provide you with a more complete and seamless stay in the future. Sincerely, Hotel Management