Extended Stay America - Rock Hill

Business response:

Dear Guest, Thank you for sharing your feedback with us. We are glad to hear that you found your room comfortable and clean. However, we sincerely apologize that the breakfast experience did not meet expectations, and we regret that this impacted your stay. Your comments have been shared with our concerned team to ensure that the breakfast area is kept clean and that offerings are reviewed for greater variety and quality. We value your patience and hope you will consider giving us another opportunity in the future to provide... read more

Business response:

MANY THANKS for the great review!!! We have an ask, in your email address added at check in, our CORPORATE team has sent you a survey directly from ESA....would you mind taking it, and rating us in excellence there as well? 

Business response:

Dear Guest, We appreciate your feedback. It is good to know that your overall stay was pleasant. It was our pleasure hosting you, and we hope you will return any time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Dear Guest, Our entire team here at Extended Stay America would like to thank you for the generous comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. Our goal is to create a loyal customer who will return at every opportunity! Thanks again for your review, and we hope to welcome you back the next time you travel to the city. Sincerely, Hotel Management 

Business response:

Hi Andrew!! Thanks so much for the amazing review, we'd like to ask if you would complete the CORPORATE sent survey, that went straight to your email address you provided at check in and rate us all 10s there? 

Business response:

Dear Guest, Thank you for your feedback! We’re delighted to hear that your check‑in experience was smooth and enjoyable. Providing a welcoming and efficient arrival is always our goal, and we’re glad we met your expectations at Extended Stay America. We look forward to hosting you again soon for another great stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback regarding your recent stay with us. We are truly sorry to hear about the condition of the kitchen and bathroom, as cleanliness is our utmost priority. We will address this matter with our housekeeping associates to ensure this does not happen again. On a positive note, we appreciate that you found the room spacious and enjoyed the convenience of our check-in process. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Si... read more

Business response:

Dear Guest, Thank you for taking the time to share your experience; we love that you could join us. We know how small details add up to make a significant impact on our hotel's overall impression. Therefore, we regret that your stay was not the seamless visit you deserved. We would love another opportunity to bestow the hospitality we customarily provide. Thank you again for your feedback on Extended Stay America, and we hope to see you soon. Sincerely, Hotel Management