Extended Stay America - Rock Hill

Business response:

Dear Judy, Thank you for sharing your experience with us at Extended Stay America. We are glad to know your stay was both clean and comfortable, and that you felt safe throughout your visit. Providing a welcoming and secure environment is something we take pride in, and it’s wonderful to see that reflected in your feedback. We look forward to hosting you again for another pleasant stay. Sincerely, Hotel Management 

Business response:

Dear Kevin, Thank you for your feedback. We’re glad to hear that you found value in our pricing and that the room met basic expectations. However, we’re sorry to learn that our breakfast offerings didn’t meet your expectations. We understand how important a satisfying start to the day is, and your comments will be shared with our team as we explore ways to improve our amenities. We appreciate your patience and hope to have the opportunity to provide a more enjoyable experience in the future. Sincerely, Hotel Management