This profile has been claimed by the business owner or representative.
Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't expect front desk help. They were rarely there. Everyone that i did talk to was very nice. Check in is with a kiosks. Its a nice clean safe motel.
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to hear that you found the hotel clean and safe, and that the staff you interacted with were friendly. However, we are sorry that your check-in experience did not fully meet your expectations. Your comments are important to us, and we will be reviewing them to ensure that guest support is more readily available. We appreciate your patience and hope to welcome you back with an even smoother experience at Extended Stay America. Sincerely, Hotel Management
A nice place. Perfectly adequate, nothing special. Checking in using the kiosk and remote clerk was an interesting experience.
Business response:
Thank you so much for the great review!!!! We have question, in your email you should have received an email from our CORPORATE server at ExtendedstayAmerica, would you mind when you have time to complete it, and rate us all 10s there as well??
I enjoyed it. For a last minute stay. I would do it again. I look forward to the next time. I will definitely do!!! 😊😊
Business response:
Dear Guest, Thank you for your kind words. We are delighted to hear that you enjoyed your stay and that we could provide a comfortable experience for your last-minute choice. It’s wonderful to know you look forward to returning, and we will be ready to welcome you back with the same hospitality. We appreciate your recommendation and look forward to hosting you again soon at Extended Stay America. Sincerely, Hotel Management
Good hotel highly recommend and the staff nice make you feel welcome
Business response:
Thank you so much for the kind review!!! We ask if you would be so kind as to complete the CORPORATE sent survey, which is sent to your email on file you provided when you checked in?
The room was very clean and hotel was as well. Manager was kind and staff
Business response:
Thank you SO MUCH for your review with Expedia! We'd like to ask, if at your convenience, if you would complete the CORPORATE sent survey to your email address sent, and rate us 10s there as well???
Good.
Business response:
THANK YOU so much for your review! We were wondering if you would be so kind as to complete the CORPORATE survey, sent to your email? hopefully we rate ALL 10s with you, and of course we appreciated your business and stay with us!
the breakfast was quite sparse in food.
Business response:
Dear Patrick, We are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders, so they are aware of our guests' wishes regarding breakfast choices, which assists them in determining future options. Thank you for taking the time to give us this feedback. We hope to host you again whenever your travels bring you to the area. Sincerely, Hotel Management
Clean Rooms , Pet Friendly, Kitchen
Business response:
Dear Takara, It was a pleasure having you as our guest at Extended Stay America, and we thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 3.9 star rating with 2,706 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.