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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff were all very friendly. It’s an older place but it was clean. However, the smell of the cleaner or air freshener they use was overwhelming, dried out my throat. The Queen bed only had 3 pillows. I may have been able to request another but didn’t feel up to it. The people in the room above us were extremely noisy - sounded like they were stomping back and forth for hours (could’ve been kids, but it went on until midnight). It wasn’t a pleasurable stay.
Business response:
Dear Christine,Thank you for your feedback. We are glad to hear that you found our staff friendly and the property clean. We sincerely apologize for the strong smell of the air freshener and the discomfort it caused, as well as the noise disturbance from the guests above you. Your comfort is important to us, and we will address these concerns with our team to improve the experience for future guests. We appreciate your understanding and hope you’ll consider staying with us again for a more pleasant visit.Sincerely,Hotel Mana... read more
We were in town with thebfamily for a volleyball tournament. The property was fine for what we paid. Clean, well kept. Nothing fancy for sure but it did the trick for one night.
Business response:
Dear Michael,Thank you for sharing your feedback! We are glad that the property met your needs during your volleyball tournament stay. At Extended Stay America, we aim to provide clean and comfortable accommodations, and we appreciate you choosing us for your visit. We hope to welcome you back for any future travels!Sincerely,Hotel Management
Clean affordable rooms and excellent staff
Great staff and overall great place
Business response:
Dear Emily,Thank you for your wonderful review! We are thrilled to hear that you had a great experience at Extended Stay America. Your kind words about our staff and overall service mean a lot to us. We look forward to welcoming you back for another excellent stay!Sincerely,Hotel Management
The bathroom was quite dirty, and the breakfast was disappointing. They only had muffins, and that was it.
Business response:
Dear Din,Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered in the bathroom and the limited breakfast options. We understand how important these details are for a comfortable stay. Your comments have been noted, and we are continuously working to improve the guest experience. We appreciate your input and hope to welcome you back for a better experience in the future.Sincerely,Hotel Management
Great place to stay! I always stop in Rock Hill on my way to Florida, I have never stayed here but will be staying here again. April at the reception desk was the best! Was very welcoming, friendly and helpful. This hotel will be visited by me again. Note to april.....Go Steelers!!
qasy check in front desk Agent war very nice
Business response:
Dear Avante, Thank you for choosing Extended Stay America! We’re delighted to learn that your check-in experience was smooth and that our front desk staff made a positive impression. We take pride in delivering efficient and welcoming service and truly appreciate your feedback. We look forward to welcoming you back for another easy and seamless stay!Sincerely,Hotel Management
Love Ahmad
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 3.9 star rating with 2,608 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.