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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room had a wet animal smell. Breakfast was grab and go that only included packets of oatmeal.
Business response:
Dear Selenna, Thank you for your feedback. We're sorry to hear about the odor in your room and the limited breakfast options. We strive to provide a pleasant and comfortable stay for all our guests, and your comments are invaluable in helping us improve our services. Our team is looking into these issues to ensure they are addressed promptly. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future. Your satisfaction is important to us, and we are committed to making the... read more
Dejeuner supposé compris presque rien a manger,pas de cafetière dans la chambre ni tasses,ni verres.
Business response:
Dear JEAN-PIERRE, We appreciate you taking the time to share your feedback. We are genuinely sorry for the disappointment you experienced with the breakfast options and the lack of amenities in your room. Please be assured that your comments have been shared with our team, and we are fully committed to making the necessary improvements. We would be delighted if you would consider staying with us again, allowing us the opportunity to provide a more enjoyable experience.Sincerely,Hotel Management
Our stay was for an out of town wedding. Overall cleanliness of hotel was questionable....spills in the elevator, food (doritos) near elevator in our hallway. Room was ok, bathroom grout stained and handicapped seat moldy underneath
Business response:
Dear Guest, Thank you for sharing your experience. We apologize for the cleanliness issues you encountered and the condition of your bathroom. This falls short of our standards, and we have addressed these concerns with our housekeeping team to ensure improvements. We appreciate your feedback and will work diligently to enhance our guest experience.Sincerely,Hotel Management
In town on family matters. Very tiring couple of days. Great place to come back to and recharge for the next day.
Business response:
MANY THANKS TO YOU! you are so kind to us Richard! Our ESA Corporate team sent a survey to your email from check in, would you mind completing it and rate us all 10s there? the staff would really appreciate it! Again thanks for your stay with us too!
Staff went out of there way for me. Rooms clean,staff is excellent particularly April and Michael. Healthy breakfast options
Business response:
MANY THANKS TO YOU! you are so kind to us Cynthia! Our ESA Corporate team sent a survey to your email from check in, would you mind completing it and rate us all 10s there? the staff would really appreciate it! Again thanks for your stay with us too!
Property was clean andlawn well manicred
Business response:
Dear Cynthia, Thank you for the terrific review. We take great pride in providing a clean and welcoming environment for our guests, and we're delighted that you found our property to be well-maintained. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back to Extended Stay America for another enjoyable stay.Sincerely,Hotel Management
Never have an issue with the staff or the services at the establishment. Is always great to speak with the staffs easy going never having an issue with room Services housekeeping or extending my stay.
Business response:
THANK YOU SO MUCH!!! WE SENT A REVIEW TO THE EMAIL YOU REGISTERED WITH US, DO YOU MIND COMPLETING IT WITH ALL 10s??? the staff would really appreciate it.
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 4.5 star rating with 1,944 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.