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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Hi and BIG THANK YOU for your review, rating us so exceptional!!! We have an ask if you will, you should have received in your email address you presented to us at check in, a corporate survey directly from Extended-stay America....would you mind taking it for the team, and rating us 10/10 there as well?
Always great
Business response:
Dear Guest, It’s wonderful to know your stays continue to be consistently enjoyable at Extended Stay America. Hearing that you can count on a dependable and pleasant experience truly means a lot to our team. We are committed to providing comfort and value each time you visit, and we sincerely appreciate your continued support. We look forward to welcoming you back again soon for another seamless stay. Sincerely, Hotel Management
Business response:
Hi and BIG THANK YOU for your review, rating us so exceptional!!! We have an ask if you will, you should have received in your email address you presented to us at check in, a corporate survey directly from Extended-stay America....would you mind taking it for the team, and rating us 10/10 there as well?
The room was a good size and was clean so no problem there. It had a small stove, full size fridge and microwave but there were no glasses, plates or silverware or any other amenities associated with a kitchen. The staff was nice and no problem with check in.
The staff is great! Its nice to get a room with a full size refrigerator and a dish washer.
Business response:
Hi! We want to thank you so much for the great review ratings with expedia! We appreciated the opportunity to host you!!! We ask would you mind completing the CORPORATE sent survey, which went to the email address on file you provided at check in and rate us in excellence there?
Great size room! Bed and pillows a little uncomfortable, wanted to stay 2 extra hours but wouldn’t prorate, they wanted to charge for another night. We do volleyball tournaments and sometimes don’t have to be there until 2. I have paid like $25 to stay 2 more hours at several other places but not here. It’s a whole night. Breakfast is muffins or instant oatmeal. Bathroom is huge and has an awesome shower but the water got cold pretty quick. Overall really a great room! I was in love with the room size and setup tbh. Would st... read more
Business response:
Dear Guest, We are so pleased to hear how much you loved the spacious layout and overall setup of your room. It is wonderful to know it made such a great impression on Extended Stay America! At the same time, we are sorry that the bedding, hot water, breakfast selection, and late departure request did not fully meet your expectations. We understand how scheduling around tournaments can make flexibility especially important. Your feedback is truly appreciated and will be shared with our team for review. We’re grateful you cho... read more
Breakfast was sparse. Nothing was offered besides one breakfast bar and the area was dirty . Room itself was comfortable and clean.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We are glad to hear that you found your room comfortable and clean. However, we sincerely apologize that the breakfast experience did not meet expectations, and we regret that this impacted your stay. Your comments have been shared with our concerned team to ensure that the breakfast area is kept clean and that offerings are reviewed for greater variety and quality. We value your patience and hope you will consider giving us another opportunity in the future to provide... read more
clean room
Business response:
MANY THANKS for the great review!!! We have an ask, in your email address added at check in, our CORPORATE team has sent you a survey directly from ESA....would you mind taking it, and rating us in excellence there as well?
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 3.9 star rating with 2,863 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.