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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The check-in process was easy and the clerk was polite and friendly. There was a heavy smell of weed around the building and people openly smoking behind the hotel. The hotel had a weird disinfectant smell like trying to cover up other smells. The room was spacious but very dated. The sheets were very old and worn and the pillows might as well have been sheets of paper they were so thin. No coffee available at 7am on a Saturday. This hotel definitely had an eclectic clientele. Overall it was ok ,and they let us bring my daug... read more
Business response:
Dear Guest, Thank you for sharing your detailed feedback. We are pleased to hear that your check-in experience was smooth and that our front desk team were friendly. We are also glad that our pet-friendly facility made your daughter’s cat stay with us. However, we are sorry for the multiple concerns you raised. We understand how important comfort and consistency are, and your comments will be shared with our housekeeping team to ensure improvements are made. We appreciate your patience and we hope to have the opportunity to ... read more
Don't expect front desk help. They were rarely there. Everyone that i did talk to was very nice. Check in is with a kiosks. Its a nice clean safe motel.
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to hear that you found the hotel clean and safe, and that the staff you interacted with were friendly. However, we are sorry that your check-in experience did not fully meet your expectations. Your comments are important to us, and we will be reviewing them to ensure that guest support is more readily available. We appreciate your patience and hope to welcome you back with an even smoother experience at Extended Stay America. Sincerely, Hotel Management
A nice place. Perfectly adequate, nothing special. Checking in using the kiosk and remote clerk was an interesting experience.
Business response:
Thank you so much for the great review!!!! We have question, in your email you should have received an email from our CORPORATE server at ExtendedstayAmerica, would you mind when you have time to complete it, and rate us all 10s there as well??
I enjoyed it. For a last minute stay. I would do it again. I look forward to the next time. I will definitely do!!! 😊😊
Business response:
Dear Guest, Thank you for your kind words. We are delighted to hear that you enjoyed your stay and that we could provide a comfortable experience for your last-minute choice. It’s wonderful to know you look forward to returning, and we will be ready to welcome you back with the same hospitality. We appreciate your recommendation and look forward to hosting you again soon at Extended Stay America. Sincerely, Hotel Management
Good hotel highly recommend and the staff nice make you feel welcome
Business response:
Thank you so much for the kind review!!! We ask if you would be so kind as to complete the CORPORATE sent survey, which is sent to your email on file you provided when you checked in?
The room was very clean and hotel was as well. Manager was kind and staff
Business response:
Thank you SO MUCH for your review with Expedia! We'd like to ask, if at your convenience, if you would complete the CORPORATE sent survey to your email address sent, and rate us 10s there as well???
Good.
Business response:
THANK YOU so much for your review! We were wondering if you would be so kind as to complete the CORPORATE survey, sent to your email? hopefully we rate ALL 10s with you, and of course we appreciated your business and stay with us!
the breakfast was quite sparse in food.
Business response:
Dear Patrick, We are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders, so they are aware of our guests' wishes regarding breakfast choices, which assists them in determining future options. Thank you for taking the time to give us this feedback. We hope to host you again whenever your travels bring you to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 3.9 star rating with 2,740 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.