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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our stay was for an out of town wedding. Overall cleanliness of hotel was questionable....spills in the elevator, food (doritos) near elevator in our hallway. Room was ok, bathroom grout stained and handicapped seat moldy underneath
Business response:
Dear Guest, Thank you for sharing your experience. We apologize for the cleanliness issues you encountered and the condition of your bathroom. This falls short of our standards, and we have addressed these concerns with our housekeeping team to ensure improvements. We appreciate your feedback and will work diligently to enhance our guest experience.Sincerely,Hotel Management
In town on family matters. Very tiring couple of days. Great place to come back to and recharge for the next day.
Business response:
MANY THANKS TO YOU! you are so kind to us Richard! Our ESA Corporate team sent a survey to your email from check in, would you mind completing it and rate us all 10s there? the staff would really appreciate it! Again thanks for your stay with us too!
Staff went out of there way for me. Rooms clean,staff is excellent particularly April and Michael. Healthy breakfast options
Business response:
MANY THANKS TO YOU! you are so kind to us Cynthia! Our ESA Corporate team sent a survey to your email from check in, would you mind completing it and rate us all 10s there? the staff would really appreciate it! Again thanks for your stay with us too!
Property was clean andlawn well manicred
Business response:
Dear Cynthia, Thank you for the terrific review. We take great pride in providing a clean and welcoming environment for our guests, and we're delighted that you found our property to be well-maintained. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back to Extended Stay America for another enjoyable stay.Sincerely,Hotel Management
Never have an issue with the staff or the services at the establishment. Is always great to speak with the staffs easy going never having an issue with room Services housekeeping or extending my stay.
Business response:
THANK YOU SO MUCH!!! WE SENT A REVIEW TO THE EMAIL YOU REGISTERED WITH US, DO YOU MIND COMPLETING IT WITH ALL 10s??? the staff would really appreciate it.
The staff was great. The hotel itself is a bit run down and it shows. We also had a coffee pot that didn't work and could not get enough dishes supplied to us by the hotel, so we ended up going to the Dollar Tree to outfit what we needed. The breakfast was not available. Apparently, if you don't get there right at 6:30 and fight everyone, you don't get breakfast. Although the staff was great and nice, I will not stay there again.
Business response:
Dear Teresa, Thank you for staying with us and sharing your experience. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 4.5 star rating with 1,845 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.