Extended Stay America - Rock Hill

Business response:

Thank you SO MUCH for the positive review! We wanted to ask, if you be so kind to take a moment and complete the Extended Stay America review that was sent to your email, and rate us 10s there??? it may hit your spam inbox, we've seen this happen to others....It would be greatly appreciated! 

Business response:

Dear Guest, We hope your overall visit was enjoyable. However, we apologize if any aspects of your stay fell short of expectations. Thank you for choosing our hotel, and we look forward to welcoming you back to experience the high standards of service and hospitality we are committed to offering. Sincerely, Hotel Management 

Business response:

Dear Guest,Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We're so glad you found the property clean and visually appealing. We understand the preference for smoking accommodations and genuinely appreciate your understanding of our policy. Feedback like yours helps us continue creating a welcoming environment for all. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management 

Business response:

THANK YOU so much for the kind review! Hey we were hoping also you would take a moment and complete the emailed survey from our corporate team you received to the email you submitted to us, and rate us all 10s there? That would be awesome, and again MANY THANKS for your business! 

Business response:

Dear Guest, Thank you for staying at Extended Stay America and posting your kind remarks. We love hearing how warmly April welcomed you; her commitment truly defines our commitment to delivering impeccable service! However, we are sorry about the unexpected alarm during your stay; we understand how disruptive that must have been. We will review this internally to ensure an enhanced stay for future guests. We hope to welcome you back soon for an even better visit next time around!Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the absence of a hair dryer in your room. Your comfort is important to us, and we understand how this may have affected your stay. We will review this with our team to ensure better consistency in amenities moving forward. We appreciate your understanding and hope to have the opportunity to serve you again with an improved experience.Sincerely,Hotel Management 

Business response:

Thank you SO VERY MUCH for the Expedia rating, it helps us improve and stay in strong standings with Expedia!! Can we ask one more favor? you should have received an emailed survey from Extended Stay our Corporate team, do you mind taking a few minutes to complete it, and rate us ALL 10s? be advised it may hit your "junk" folder of your inbox-we're trying to get that fixed with the IT team! Again thank you for your business!!!!! 

Business response:

Dear Guest, It is heartwarming to read your review of your recent stay at Extended Stay America. Providing impeccable service is one of our main goals, so we are thrilled we made this happen for you. Your comments will be shared with our team, and we appreciate your recognition. Thank you for being our guest; we hope to welcome you back on your next trip to the area! Sincerely,Hotel Management 

Business response:

Thank you SO VERY MUCH for the Expedia rating, it helps us improve and stay in strong standings with Expedia!! Can we ask one more favor? you should have received an emailed survey from Extended Stay our Corporate team, do you mind taking a few minutes to complete it, and rate us ALL 10s? be advised it may hit your "junk" folder of your inbox-we're trying to get that fixed with the IT team! Again thank you for your business!!!!!