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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel seems very old and is not too clean. Shower floor was very dirty. Floor in bathroom and the room needed to be washed
Business response:
Diane, thank you for being our guest. We are sorry our property was not to your expectations and for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Cigarette butts all over the back entrance. Blinds in the rooms are broken. No air dryers in the room.
Clean, but AC didn’t work in room. Called shortly after check in to see what we could do about the matter. 1.) there wasn’t a tech there that day and 2.) they didn’t have a room available to switch us to. Nothing was done to amend the situation.
Business response:
Kenneth, thank you for choosing our hotel. We are sorry you encountered some issues with maintenance services during your stay. It is very unusual for our front desk team to be unresolve to the needs of a guest when made aware of an issue, and our maintenance staff delivers outstanding service. We sincerely apologize this was not the case during your recent stay. We have shared your feedback with our maintenance team as well as our front desk team and will use this as a training opportunity to improve our service delivery. T... read more
Refrigerator was broken and air made a loud noise each time it clicked on. I’m very disappointed.
Business response:
Thank you for taking the time to let us know how much you enjoyed our hotel. We apologize that the refrigerator was not working properly and for the inconvenience this caused you. We conduct preventative maintenance, but unfortunately we cannot anticipate every problem. Thank you for bringing this to our attention. We hope to see you again soon. Sincerely, Hotel Management
Had no remote for tv and the one I was given didnt work either. The wall unit for the air conditioner didnt work properly. Very noisy. Doors slamming at all hours of the night.
Business response:
Sara, thank you for taking the time to review our hotel. We are sincerely sorry for the issues you encountered with the air conditioning unit. We have asked our engineering staff to immediately service the unit in the room that you occupied. We appreciate you bringing this to our attention and hope to have another opportunity to welcome you back to our hotel in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 3.9 star rating with 2,624 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.