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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast was entertaining at the least!! Don’t waste your time and NO HAIR DRYER what hotel doesn’t have a hair dryer? Found it
Business response:
Peggy, thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. We hope you will reconsider and stay with us again so that we can provide you with the type of service that makes you appreciate staying with us. Sincerely, Hotel Management
At 4 AM room above sounded like someone moving a gym
Business response:
Thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise, and this disrupted your sleep. Our front desk is available to resolve issues like these, and we were not aware of the problems as we would have been happy to try and resolve these issues or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience. Sincerely, Hotel Management
Disappointing No one at the front desk to check in. No utensils or kitchen equipment. No coffee in the morning and couldn’t find anyone to replace it
Business response:
Thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time of check-in. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. Please note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly goin... read more
Roach motel probably because they don't offer housekeeping but once every 7 days unless you pay $10 extra each day and then only if someone is available. NASTY! DISGUSTING . i left with ants in the floor and in a pair of my shoes. i pray this is all i left with hope no roach got in my bags
Business response:
Monica, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will reconsider us as your hotel of choice if you are in the area again. Since... read more
Notre pire nuit dans un hôtel Hôtel qui accepte les chiens. Le plancher était collant où il y avait de la tuile. Cheveux dans la douche. Draps tachés de petits ronds de sang. Chien qui jouait avec un jouet dans la chambre au-dessus de nous pendant la nuit. Air climatisé qui fait beaucoup de bruit (ça aurait pu aider mais impossible de laisser la fan à «on»)... donc part et arrête continuellement. Seul point positif est la responsable de l’hôtel. Je ne voulais pas lui parler tellement notre nuit a été horrible mais elle voula... read more
Business response:
We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We are also sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. We urge you to choose us ... read more
This property was not clean. I had roaches in my first room before I requested a switch, there were dead black bugs (maybe beetles) in the stairwells, the towels were dirty, and on one of the double queen beds the sheets reeked of urine. I was not happy with my stay. The GM is very defensive and she does not take responsibility or hold anyone accountable. I have pictures for proof of the conditions. The GM refused to give a total refund because I booked through a third party so I was forced to stay. The second room was bette... read more
Business response:
Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 3.9 star rating with 2,624 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.