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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roach out I had to leave Roaches was crawling everywhere I got up to use the bathroom all We seen was roaches waiting on some one to call or give me a refund I go there often this was my worst experience
Business response:
Michael, please accept our apologies for the concerns outlined in your feedback and for the difficulties you endured which led you to leave us earlier than expected. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for selecting us, and we hope you will reconsider when you visit our area. Sincerely... read more
Business response:
Hi, I apologize your experience wasn’t what we strive for. Please contact us At the hotel front desk number and let us know how we can better serve you. Should you leave a number, your call will be returned. Thanks
They had roaches BAD. Tv didn’t work neither did the lights in the bathroom.
Business response:
Thank you for your input.
There was a roach in my room and the AC didn't work. Also, there was a blood stain on the sheets of my bed. Had a good stay there once, but this time? I was disappointed.
Business response:
Dear Guest, we appreciate you choosing our hotel again and taking the time to share your feedback. We are truly sorry your suite was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. We are already taking steps to ensure oversights such as this do not happen again. We hope you will consider giving us another chance the next time you are in our area. Sincerely, Hotel Management
Extremely disappointing. Desk attendant had a bad attitude checking us in and wouldn’t even make eye contact. Our bathroom door was not staying closed AT ALL. We asked them to fix it and essentially they said they couldn’t so we used a towel to prop it closed while using it. The tv remote was not functioning and we had to request a new one. This is clearly an old hotel with lots of non-repairable issues. Will not be staying again.
Business response:
Tori, thank you for your review. We are sorry for the poor experience you had with one of our associates. We have shared your comments with the mentioned associate so that such instances are not repeated. We also apologize for the issues you faced in your room. We have relayed your concerns with the maintenance team so that they can take the necessary actions. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
I never checked in so who did and why wasn't I notified now I see why they could help me at the hotel
Business response:
Thank you for your comments. We are sorry you couldn't stay with us this time. We hope you will choose us the next time you visit this area. Sincerely, Hotel Management
It was not well kept, room was not clean. It offers the bare minimum.
Business response:
Thank you for taking the time to post a review. We are sorry we let you down with regard to the cleanliness of your room. Our housekeeping team has been informed and will take the proper action to prevent a future occurrence. We appreciate your valuable feedback and hope that you will give us a second chance to make a better impression. Sincerely, Hotel Management
The property is very loud, to the point it was difficult to sleep. Had to wait for staff to be available at check in, check out, and they were unfriendly and even argumentative.
Business response:
Thank you for being our guest. We are very sorry you were not able to experience a quiet and relaxing stay. We also apologize for the unpleasant encounter you had with our front desk team. Our front desk team genuinely cares about our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 3.9 star rating with 2,624 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.