This profile has been claimed by the business owner or representative.
Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Sorry to hear about your experience. We would love you have you back to show you what our goal is, to provide you an experience beyond expectations.
Business response:
Thank you for your valuable feedback.
Roaches.. roaches.. roaches..... when first went into room was roach on table. Then turn around roaches crawling on bed...will NEVER stay at this hotel ever again! Run far away unless you want to take roaches home ... disgusting
Business response:
Amanda, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean, and bug-free environment when staying with us. Although we treat regularly, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We deeply regret the inconvenience caused, and please consider choosing us again so we can make your next stay pleasant in every respect. Sincerely, Hotel Management
Unbelievably Horrible The place was run down. The staff was rude during check-in. The room next door was having a drug binger/sex party until 3am. I will NEVER stay with Extended Stay again.
Business response:
Thank you for your review. We apologize you did not experience the best from some of our associates. Your feedback has been shared with our team to make sure this is not repeated. We also regret the noise problems you encountered from the neighboring room. We wish we had an opportunity to address it while you were here. We hope you will consider giving us a second chance to provide you the hospitality you deserve. Sincerely, Hotel Management
Worst Hotel I have walked into The condition of this hotel was so bad we left shortly after seeing our room. When we arrived there was an issue with our room so they had to give us two rooms instead of what we had booked. When we got to the rooms the first one was still dirty, beds not made, and smelled absolutely like cigarette smoke. We complained to the manager and he switched that room for another. When we got to that room, it was a complete disaster. Their was trash still in the room and it appears housekeeping never to... read more
Business response:
Brett, thank you for taking the time to leave comments about your visit with us. We are sorry our housekeeping services were not up to par. We have steps in place to inspect every room prior to a guest's arrival, and we apologize we overlooked some areas. We appreciate your valuable feedback and hope you will give us another chance to make a better impression. Sincerely, Hotel Management
Business response:
Gwendolen, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Kathleen, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 3.9 star rating with 2,624 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.