This profile has been claimed by the business owner or representative.
Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The cleanliness of the room was poor. It had a bad odor. Not at all what we expected.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered in your room and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Paid For A Room that Wasn't Available I didnt have a stay at the Hotel. You guys sold me an overbooked hotel, and when i got there they said that they had no available rooms. When I tried calling your Customer Service on several occasions I kept getting an automated message that you were unable to complete our request at this time. I need a refund!!!
Business response:
Mahdi, thank you for being our guest and for taking the time to leave feedback. We apologize for these concerns. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you again for being our guest, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
Needs an exterminator They had lots of roaches. They moved me to another room and the same problem lots of roaches.I didn’t get to put my things down they were running up the wall. So I checked out
Business response:
Tonya, thank you for your review. We apologize for the roaches you encountered and regret the inconvenience caused. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. Please revisit us so we can make it up to you. Sincerely, Hotel Management
A frightening experience This was a nightmare from pulling in to the parking lot. I was in town for a basketball tournament so we didn’t check in until late, it was nearly 10pm. I was afraid to get out of my car and go in because there was a large gathering of men outside of the door smoking what smelled like drugs. The receptionist had an attitude. As soon as we stepped of the elevator we were hit with an awful smell of garbage because there was a tumbling pile of it in the hallway. Our room smelled horrible and when I chec... read more
Business response:
Thank you for choosing our hotel and for writing a review of your stay. We apologize for the service and cleanliness issues you encountered during your visit. Your feedback has been shared with our team, and steps are being taken to ensure that this does not happen again. We are also sorry the actions of other guests impacted your overall experience.We hope you will consider giving us a second chance the next time you are in the area. We will see to it that we perform to the high standards that you expect and deserve. Sincer... read more
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 3.9 star rating with 2,624 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.