This profile has been claimed by the business owner or representative.
Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff doesnt communicate well and there new hires are not trained properly.
Business response:
Thank you for choosing our hotel and for sharing your review. We apologize for the inconvenience you experienced as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members and managers to ensure a better outcome going forward. We would appreciate you giving us another opportunity to show you the hospitality you should have received on this occasion. We hope to welcome you back soon. Sincerely, Hotel Management
There were dirty linens outside the elevator for days. There was garbage and dirty towels in the hallway for multiple days. The same fingerprints and debris were in the elevator from the day we got there and were still there when we left, and it smelled like pee. Who know how long the elevator was like that. And the “free” breakfast was instant oatmeal and granola bars and coffee. Which was always empty.
Business response:
Thank you for choosing to stay with us. We apologize for the cleanliness and odor issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We have also made a note of your feedback regarding our grab-and-go breakfast as we plan any changes to our selections. Please consider giving us anoth... read more
Not a pleasant stay, hotel is very loud, slow service, no coffee pot in room, no pool, not worth the price!
Business response:
Thank you for being our guest. We are sorry and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Dirtiest place I've ever stayed! DIRTY and not SAFE Do not stay here place was filthy I had to clean the shower before we would step foot in it and the window would not lock also no hairdryer available
Business response:
Diane, thank you for being our guest. We are disappointed to see that your feedback referenced the description of our hotel as "filthy." Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the issues you experienced during your stay. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. Kindly note, in-room amenities and other items such as toiletries are availab... read more
It was cool that they had the new card swipe technology. We checked in and went to out 1st room and it was dirty with the beds not made from the day before and trash all over the room. The 2nd room we went to the beds weren’t made again and this room had towels thrown all over the room. The 3rd room the beds were made and I just conceded even though there was water on the counter and the bathroom floor was really sticky. At midnight I had woke up because of some heartburn and went to the front desk to ask if they had any tum... read more
Business response:
Caleb, thank you for your review. We apologize for the cleanliness issues you encountered in your rooms and for not meeting some of your expectations. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 3.9 star rating with 2,628 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.